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Pharmacy Technician
4 months ago
PURPOSE:
Exemplifies and ensures strong customer service in all areas of the job. Assists the Pharmacist on duty in maintaining a clean and orderly appearance of the pharmacy area. Prioritizes work and processing prescription orders in compliance with Federal and State laws as well as company policies and procedures.
DUTIES AND RESPONSIBILITIES:
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Answers and responds to incoming calls appropriately. Refers phone requests from physicians, patients and others that may require the pharmacist's knowledge, to the pharmacist.
• Receives and appropriately resolves customer complaints and reports to Pharmacy Manager as needed.
• Accepts the written prescription or refill information from patients; confirms completeness of patient record and requests missing information as appropriate, and retrieves the patient's pharmacy record(s) for verification by the pharmacists. Obtains patient allergy information. Communicates with physicians to obtain prescription and refill authorizations.
• Applies basic prescription reading skills to the written prescription upon data entry. Basic prescription reading skills include: dosage form differentiation, directions, pharmacy calculations and product recognition.
• Accesses the pharmacy computer to obtain complete patient record (on both cash and third party prescriptions) and verifies third party parameters.
• Inputs, accesses, processes, and retrieves data from the pharmacy computer, including speed codes and drug interaction data, as state laws permit.
• Where allowed by law, informs the patient of the availability of generic alternative products.
• Processes prescriptions to the point of generating a complete prescription label. Counts medication and fills prescriptions vials.
• Maintains proper organization of product in each bay and at each counter in regard to established company procedures.
• Replenishes pharmacy supply of vials, bottles, bags, and other supplies.
• Fills pharmacy product orders, to specific bay locations where state law allows.
• Operates patient sales register by processing individual patient purchases over the scanner or utilizing a scan gun; accurately reads and records prices for items which will not scan.
• Totals patient orders; collects cash, checks, and credit cards, gift certificates and coupons from patients; and enters amount and type of payment in accordance with established Company policies and procedures.
• Bags all products and affixes the receipt to the bag and places Company stickers on items, which are not in bags.
• In areas outside of the pharmacy, keeps the merchandise clean, stocked and properly displayed.
• Prevents the sale of out of code product.
• Ability to follow and maintain department standards and requirements. Maintains the clean appearance and security of the pharmacy.
• Maintains and safeguards confidentiality concerning employees, patients and Company information.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Implements correct product preparation techniques. Uses and operates related equipment such computers, telephones, handheld scanner, tablet counter and cash register.
• Performs receiving duties including verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Processes administrative paperwork and maintains accurate department records.
• Accurately completes, maintains and monitors daily log sheet, sales and labor and other required paperwork and logs.
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling laws, federal and state regulations, Company and code dating policies.
• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of work area, refrigerator, equipment and display area, including code date compliance as required.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Operates computer software and electronic ordering devices to order product.
• Complies with and ensures compliance with company grooming standards and dress code.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.
SKILLS AND PHYSICAL REQUIREMENTS:
• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and co-workers.
• Requires a good understanding of overall company practices and Pharmacy Department policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 30 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Operates telephone, computers, handheld scanner, tablet counter and cash register. Utilizes cleaning supplies and equipment.
• Operates computer software and electronic ordering devices to order product.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
Albertsons Culture Principles
Compassion: We always treat each other with kindness and respect
Team: We always support and recognize each other
Inclusive: We always value everyone's perspective
Learning: We always strive to grow and develop ourselves and others
Competitive: We always act with integrity to win over the customer
Ownership: We always take actions to drive our success
