Program Delivery Quality Assurance Monitor
3 months ago
Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include: Workplace Safety Roadway Security Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries. Position Highlights: Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports. What You’ll Do: Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee. Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations. Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring. Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC. Perform other related duties as assigned. We’re Looking for Someone with: Excellent written and verbal communication skills required. Must be a self-starter with the ability to work independently. Must display high level of initiative and possess good time management and organizational skills. High school diploma or equivalent required. Proficient with Microsoft Outlook, Excel, Word, and Powerpoint At least 2 years of relevant customer service or call center experience preferred Requires prolonged sitting. Travel Required (in-state, must have own transportation). Ability to make decisions and recommend proposed solutions to customer problems or inquiries. Acts independently and uses own judgment in acquiring information while observing Council state mandated classes. Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance. The hourly rate for this role is $35/hr Reasons You’ll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay down Dress for your day We believe that you can’t be safe if you don’t feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace. NSC is an equal opportunity employer. Powered by JazzHR
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Program Delivery Quality Assurance Specialist
3 weeks ago
Lenox, Massachusetts, United States National Safety Council Full timeJob Title: Program Delivery Quality Assurance MonitorAt the National Safety Council, we are committed to eliminating the leading causes of preventable injuries and deaths. We are seeking a highly skilled and detail-oriented individual to join our team as a Program Delivery Quality Assurance Monitor.Job Summary:The Program Delivery Quality Assurance Monitor...
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Program Delivery Quality Assurance Specialist
3 weeks ago
New Lenox, Illinois, United States National Safety Council Full timeJob Title: Program Delivery Quality Assurance MonitorWe are seeking a highly skilled and detail-oriented individual to join our team as a Program Delivery Quality Assurance Monitor. In this role, you will be responsible for ensuring the quality of our driver safety programs by monitoring and evaluating instructor performance.Key Responsibilities:Conduct...
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Program Delivery Quality Assurance Specialist
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New Lenox, Illinois, United States National Safety Council Full timeJob Title: Program Delivery Quality Assurance MonitorAt the National Safety Council, we are committed to eliminating the leading causes of preventable injuries and deaths. We are seeking a highly skilled and detail-oriented individual to join our team as a Program Delivery Quality Assurance Monitor.Job Summary:The Program Delivery Quality Assurance Monitor...
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Program Delivery Quality Assurance Specialist
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Lenox, MA, United States National Safety Council Full timeAbout the Role:The National Safety Council is seeking a highly skilled Quality Assurance Monitor to join our team. As a Quality Assurance Monitor, you will be responsible for conducting quality assurance monitoring of driver safety courses across the state. This role requires a high level of initiative, excellent written and verbal communication skills, and...
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Program Delivery Quality Assurance Specialist
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New Lenox, Illinois, United States National Safety Council Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Program Delivery Quality Assurance Monitor to join our team at the National Safety Council. As a key member of our organization, you will play a critical role in ensuring the quality and integrity of our driver safety courses.Key ResponsibilitiesConduct quality assurance monitoring of instructor...
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Program Delivery Quality Assurance Specialist
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Lenox, Massachusetts, United States National Safety Council Full timeJob DescriptionThe National Safety Council is a leading nonprofit safety advocate focused on eliminating the leading causes of preventable injuries and deaths. We are currently seeking a Program Delivery Quality Assurance Specialist to join our mission to save lives and prevent injuries.Key Responsibilities:Learn and understand driver safety course delivery...
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