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Program Delivery Quality Assurance Specialist
1 month ago
The National Safety Council is a leading nonprofit safety advocate focused on eliminating the leading causes of preventable injuries and deaths. We are currently seeking a Program Delivery Quality Assurance Specialist to join our mission to save lives and prevent injuries.
Key Responsibilities:
- Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides.
- Attend various NSC driver safety courses, covertly posing as a required attendee and participating in all aspects of class as an attendee.
- Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations.
- Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring.
- Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC.
- Excellent written and verbal communication skills required.
- Must be a self-starter with the ability to work independently.
- Must display high level of initiative and possess good time management and organizational skills.
- High school diploma or equivalent required.
- Proficient with Microsoft Outlook, Excel, Word, and Powerpoint.
- At least 2 years of relevant customer service or call center experience preferred.
- Requires prolonged sitting.
- Travel Required (in-state, must have own transportation).
- Ability to make decisions and recommend proposed solutions to customer problems or inquiries.
NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:
- At least 20 PTO days accrued 1st year and 11 paid holidays
- Flexible work arrangements
- Comprehensive medical, dental, vision, and life insurance plans
- Flex spending accounts for medical and dependent care
- 403(b) & Roth 403(b) with employer match up to 6%
- Reimbursable training
- Student loan pay down
- Dress for your day
We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.
NSC is an equal opportunity employer.