Data Analytics Officer

4 weeks ago

Philadelphia, United States PMHCC Full time

This posting is with the Philadelphia Office of Children and Families (OCF) Division of Performance Management and Technology (PMT). OCF supports Philadelphia's most vulnerable children and families and prioritizes safe children, strong families, and supported schools. OCF administers a number of City supported programs, including Out-of-School Time, Career and Connected Learning (C2L) and PHLpreK. OCF also oversees the Department of Human Services (DHS), which provides child welfare services, delinquent services, and child welfare prevention programs to promote safety, permanency, and well being for children and youth at risk of abuse, neglect, and delinquency.

The Division of Performance Management and Technology supports the core missions of OCF and DHS in the following ways:

  • Evaluating service quality and consistency, identifying needed improvements, and tracking these improvements over time;
  • Building a world class data and information technology infrastructure;
  • Developing and maintaining integrated information systems and data analytics so that practitioners can easily access and utilize quality and accurate data in their day-to-day decisions;
  • Strengthening how the child welfare system utilizes data to make informed decisions about the children and families we serve; and
  • Conducting short- and long-term research to evaluate the effectiveness of programs and system-wide initiatives in order to continually inform child welfare policy and practice.
Position Summary:

The Office of Children and Families (OCF) Data Analytics primary function is to lead program and system level mixed methods research, evaluation, and data reports/products for the public and internal audiences that support OCF priorities. This continuous effort will result in reliable information that will enhance the City's ability to promote, plan for, report on and evaluate OCF programs. This role supports both DHS and OST Data tracking within City and Non-City Funded Providers through databases, other OCF program areas including but not limited to: Truancy, the Education Support Center, Online Program Directory, and program invoicing modules.

Duties and Responsibilities:
  • Ensure rapid and clear communication to programs and policy makers via reports, briefings, and other means as necessary.
  • Convenes OCF leadership to develop internal performance metrics that assist in setting annual goals and preparing budget requests.
  • Supports the preparation and development of internal and public facing reports to ensure alignment with OCF goals and objectives.
  • Assist in preparing and developing standard and ad hoc reports and summaries for various target audiences as needed.
  • Meet regularly with key data personnel at various provider networks to ensure their evolving data needs are met.
  • Ensures documentation of all procedures is developed and maintained.
  • Lead mixed-methods research and evaluation projects that advance program and sy5tem performance improvements.
  • Lead the advancement of data sharing and analysis with key system partners including, but not limited to, the Juvenile Justice System (JJS) and the School District of Philadelphia.
  • Produce rigorous data analytics reports, white papers, and other communication products for OCF that translate complex, mixed-methods child welfare data into accessible and easy to understand information highlighting key OCF reform efforts and priorities for the general public.
  • Manage all recurring data analytics tools essential to day-to-day DCF operations as well as data associated with key public-facing reports.
  • Supervise junior data and evaluation contracted staff responsible for supporting key performance management and data efforts.
  • Coach Data Analytics team members on best practices in mixed-methods research, evaluation, and data analyses.
  • Oversee the preparation of periodic project progress reports, briefs, and/or presentations for OCF Leadership and other system leaders and stakeholders that incorporate mixed-methods data analyses.
  • Other relevant duties as assigned.
Skills Required:
  • Strong project management skills - previous experience leading medium to large sized projects.
  • Working knowledge of relational database
  • Strong PC skills, including proficient knowledge of Microsoft Office, database functions and database reporting skills and other related technologies including Business Intelligence and Geospatial tools.
  • Knowledge of diverse quantitative and qualitative data analyses platforms, such as SPSS, STATA, IBM-Cognos, Atlas ti., NVivo, and open-source data analysis software platforms
  • Ability to multitask and meet strict deadlines
  • Strong problem solving and decision-making skills
  • Ability to analyze data and/or problems and efficiently find solutions
  • Attention to detail, accuracy, and organizational skills
  • Excellent interpersonal skills, a positive attitude and strong work ethic
  • Excellent verbal and written communication skills
  • Proactive & customer-minded
  • Experience in working with and analyzing large data sets
  • Strong mixed methods research, analysis, and writing skills
  • Ability to communicate in writing and in person complex data analyzes in ways that are accessible to diverse audiences
  • Ability to establish and maintain effective working relationships across all levels of leadership and system partners
  • Skilled in and experienced with developing and managing relationships between stakeholders across multiple organizations and agencies
  • Ability to work collaboratively with peers toward evolving project goals
  • Experienced with managing projects, budgets, and consultants
  • Familiarity with social service or youth-serving organizations and programs helpful
Education and Experience:
  • Master's Degree in Social Policy, Government Administration, and/or other relevant Social Science
  • 5-7 years of research, policy, program design and/or evaluation, and/or other related experience

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

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