Senior Hardware/Platform Engineer

Description

Looking to join a company with an amazing culture, a higher purpose, that puts people before profit? Founded in Silicon Valley in 2002, iXsystems is a profitable, growing, self-funded global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software.

As a Senior Hardware/Platform Engineer, you will take a leading role in driving R&D efforts for the TrueNAS hardware platform. Your responsibilities include evaluating potential hardware platforms, researching emerging storage hardware trends, and performing design and qualification of new components and products. You will engage in prototyping, failure analysis, and provide support for field issues with existing TrueNAS platforms. You will also be involved in the New Product Introduction (NPI) process, collaborating closely with product management, supply chain, and software engineering teams.

This is an in-office role based out of our Maryville, TN office.

Base Pay Range

The base pay range of this position is $100,000 to $125,000 USD annually. Additional compensation through the Incentive Bonus Program is available for this position.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment.

iXsystems offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

Why join iXsystems?

Founded in Silicon Valley in 2002, iXsystems is a profitable, growing, self-funded global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software. Relied upon by millions in over 200 countries, TrueNAS is an award-winning universal data platform used by a majority of Fortune 500 companies.

At iX, we think people before profit. We provide an ultra-collaborative environment to our employees and open source communities so we can maintain being the world's most deployed storage software and pursue kaizen.

(In office) We make work fun with things like company team-building events, complimentary food and drinks in the lounge, and a flexible atmosphere that allows creativity to thrive. We are big on promoting from within and opportunities to move up in the company are everywhere for high-performers that want to take their careers to the next level.

(Remote) From your home office, iXians across the globe collaborate in real-time to deliver the best customer experience possible. Light on meetings, our agile stand-up environment helps all employees develop relationships and better deliver outcomes. We live our values every day, striving to be inclusive, and building a worldwide community that believes people come first.

The Day-to-Day

• Collaborate with vendors, product management, and storage software engineering to define scope and technical requirements for new and existing hardware projects.
• Conduct qualification testing for new hardware, document test plans and results, and generate detailed reports for key stakeholders.
• Analyze test data to identify trends, ensuring product quality and recommending corrective measures for defects or issues.
• Develop and optimize automation frameworks for hardware qualification testing, driving continual process improvements.
• Provide technical feedback on product design and architecture, ensuring compatibility between hardware and software to meet customer and product requirements.
• Stay informed on new hardware components and updates, monitoring component lifecycle and assessing impacts on current products.
• Communicate hardware-related updates, changes, and issues to product management and engineering, following the ECN/PCN and NPI processes.
• Conduct root cause analysis of hardware problems and recommend solutions to prevent recurrence.
• Troubleshoot customer issues and formulate reproduction scenarios, coordinating those efforts with upstream hardware vendors to determine root cause / issue mitigation.
• Support the hardware aspects of New Product Introduction (NPI) and ensure timely updates to cross-functional teams.

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXsystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person's potential impact in the role and value their unique path to this point in their career.

• A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, a related discipline, or significant professional experience is required.
• Minimum of 5 years of experience in hardware engineering, with expertise in enterprise-grade server components and system assembly.

• Strong analytical and problem-solving skills with the ability to conduct detailed failure analysis and troubleshooting.
• Experience with qualification testing, including setting up test plans and documenting results.
• Knowledge of hardware automation testing frameworks, Python, shell scripting, and testing processes.
• Strong understanding of server hardware components, interconnects, assembly, and configuration.
• Deep understanding of how server hardware interfaces with Linux Drivers and Kernel subsystems.
• Proficient in tools such as oscilloscopes, multimeters, power analyzers, thermal testing equipment, and other hardware diagnostics equipment.
• Excellent organizational skills and attention to detail.
• Ability to work cross-functionally with product managers, engineers, and external vendors.

Equal Employment Opportunity:

iXsystems, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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