Hardware Platform Development Engineer

7 days ago


Maryville, Tennessee, United States iXsystems Full time

As a Senior Hardware/Platform Engineer at iXsystems, you will be part of a dynamic team driving innovation in the data storage industry.

Company Overview

iXsystems is a profitable, self-funded global company founded in Silicon Valley in 2002. We are changing the data storage industry with TrueNAS, the world's most popular Open Source storage software, relied upon by millions in over 200 countries.

Salary and Benefits

The base pay range for this position is $100,000 to $125,000 USD annually. Additional compensation through the Incentive Bonus Program is available. We offer a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan, and more.

Job Description

This is an in-office role based out of our Maryville, TN office. As a Senior Hardware/Platform Engineer, you will take a leading role in driving R&D efforts for the TrueNAS hardware platform. Your responsibilities include evaluating potential hardware platforms, researching emerging storage hardware trends, and performing design and qualification of new components and products.

You will engage in prototyping, failure analysis, and provide support for field issues with existing TrueNAS platforms. You will also be involved in the New Product Introduction (NPI) process, collaborating closely with product management, supply chain, and software engineering teams.

This is an opportunity to make a significant impact on the development of cutting-edge hardware solutions that meet the needs of customers worldwide.

Key Responsibilities
  • Collaborate with vendors, product management, and storage software engineering to define scope and technical requirements for new and existing hardware projects.
  • Conduct qualification testing for new hardware, document test plans and results, and generate detailed reports for key stakeholders.
  • Analyze test data to identify trends, ensuring product quality and recommending corrective measures for defects or issues.
  • Develop and optimize automation frameworks for hardware qualification testing, driving continual process improvements.
  • Provide technical feedback on product design and architecture, ensuring compatibility between hardware and software to meet customer and product requirements.
  • Stay informed on new hardware components and updates, monitoring component lifecycle and assessing impacts on current products.
  • Communicate hardware-related updates, changes, and issues to product management and engineering, following the ECN/PCN and NPI processes.
  • Conduct root cause analysis of hardware problems and recommend solutions to prevent recurrence.
  • Troubleshoot customer issues and formulate reproduction scenarios, coordinating those efforts with upstream hardware vendors to determine root cause / issue mitigation.
Requirements
  • A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, a related discipline, or significant professional experience is required.
  • Minimum of 5 years of experience in hardware engineering, with expertise in enterprise-grade server components and system assembly.
  • Strong analytical and problem-solving skills with the ability to conduct detailed failure analysis and troubleshooting.
  • Experience with qualification testing, including setting up test plans and documenting results.
  • Knowledge of hardware automation testing frameworks, Python, shell scripting, and testing processes.
  • Strong understanding of server hardware components, interconnects, assembly, and configuration.
  • Deep understanding of how server hardware interfaces with Linux Drivers and Kernel subsystems.
  • Proficient in tools such as oscilloscopes, multimeters, power analyzers, thermal testing equipment, and other hardware diagnostics equipment.
  • Excellent organizational skills and attention to detail.
  • Ability to work cross-functionally with product managers, engineers, and external vendors.
Equal Employment Opportunity

iXsystems, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.



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