Engineer, NOC

About The Position

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The NOC Engineer is responsible for conducting regular technology and services alignment assessments against the IT Solutions (ITS) standard for an assigned subset of the IT Solutions customer base. In this role, you will travel to a client's main location on a regular basis and conduct a review of the client's technology. You will proactively ensure that all entitled client devices and services are provisioned, secure, updated, documented, and performing optimally. You will also remediate simple issues while on-site and coordinate with other ITS teams to resolve larger issues and will document your findings, which our Client Strategy team will use to deliver the client's Technology Strategy Roadmap.

Requirements

Responsibilities

• Perform standards alignment audits of client environments (remote and on-site)
• Document audit findings in a technology road mapping tool.
• Execute simple technical alignment remediation activities based on audit findings.
• Analyze client LAN and WAN infrastructure to identify technology lifecycle anomalies, faults, performance issues, and inferior configurations.
• Review reactive incident trends to identify improvement opportunities to reduce the volume of reactive incidents.
• Identify risks within clients' IT environments.
• Partner with the Strategic Advisor (SA) to educate clients on the best use and configuration of LAN and WAN infrastructure.
• Create and maintain network diagrams, infrastructure reports, ranked workstation reports, and other strategic materials for quarterly and roadmap meetings.
• Create and maintain technical documentation library for client system configurations.
• Work cross-functionally with other support teams to deliver comprehensive IT solutions.
• Provide project, time, and materials services for on-call after-hours customer support as scheduled.

Experience

Technical Requirements:

• 3-5+ years of general systems administration experience
• Windows Server Technologies and administration experience
• Windows Active Directory (group policies, server roles)
• Experience with Office365 administration
• Virtualization: VMWare/Hyper-V
• Network and server security
• VPN technologies and solutions
• Microsoft Azure administration
• Azure Active Directory
• Microsoft 365 Cloud Suite

Additional Requirements:

• Bachelor's Degree, or equivalent level of experience in related field
• Strong attention to detail and ability to follow a process
• Proven ability to set and manage client expectations
• Exceptional customer service and communication skills
• Collaborative drive and willingness to solve clients' problems as a team
• The ability to work effectively in a fast-paced environment
• Ability to document technical environments in a standardized and organized fashion
• Reliable transportation/ability to work at different client locations
• Must be local to Tucson, AZ for client accessibility
• Ability to work a minimal-load on-call rotation

Compensation Package

ITS offers a full benefits package, including:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Flexible Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Company-paid training, materials, and exams
• Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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