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Applications Engineer

1 month ago

Austin, United States Graftek Imaging Full time
Job Description
Join the forefront of innovation with Graftek Imaging, a leading computer vision company dedicated to delivering cutting-edge solutions for a variety of industries. We are seeking a dynamic and detail-oriented individual to join our team as an Applications Engineer. This is a fantastic opportunity to contribute to exciting projects in a fast-paced and collaborative environment.

Responsibilities:

  • Participate in the selection process for computer vision components for Graftek customers. Use sample parts to determine optimal solution and create technical proposals.
  • Execute comprehensive pre-release functional testing for all Graftek systems prior to release, ensuring the highest quality standards.
  • Resolve issues for Graftek customers by troubleshooting and executing corrective steps.
  • Deliver on-site or online technical training to end-users, ensuring they are proficient in utilizing Graftek solutions.
  • Provide prompt responses to incoming issues, collecting relevant information to diagnose and troubleshoot reported problems effectively.
  • Ensure customer support requests are meticulously documented, tracked, and resolved promptly to maintain high satisfaction levels; escalate urgent issues as needed.
  • Create clear and concise user-facing documentation for all Graftek systems, empowering customers to maximize the benefits of our products.
Requirements

Required Qualifications:
  • Bachelor's degree in Electrical Engineering or similar.
  • At least 2 years experience in customer-facing role
  • Experience with automation hardware, such as configuring stepper motors, relays, programmable controllers, etc.
  • Programming experience in Python, C#, C++, or VHDL.
  • Familiarity with embedded systems and real-time operating systems.
  • Excellent English verbal and written communication skills.
  • Strong troubleshooting and diagnostic skills.
  • Self-starter with adaptability to work independently in a fast-paced environment.
  • Meticulous attention to detail and commitment to accuracy.
Preferred Qualifications:
  • Experience with computer vision or image processing.
  • Programming experience in C#, C++, or Java.
  • Experience in Windows and Linux troubleshooting.
  • Strong customer service skills and a commitment to customer satisfaction.


Benefits

Graftek Imaging offers an array of benefits including 401K, PTO, health insurance, dental insurance, vision insurance, long term disability, and short term disability.