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IT Support Administrator
2 months ago
Hiring an Entry Level IT Support Admin in Los Angeles, CA.
This is an on-site position. Must be local to the Los Angeles area to apply.
Job Description
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Collect customer requests and data
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Attend to customer phone calls
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Respond to user emails and social media messages
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Conduct basic troubleshooting using questionnaires to find out the level of support needed
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Create tickets for Level 2 support
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Provide product information
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Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
Qualifications
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IT support experience
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Troubleshooting software
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Help desk support
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Administrative support
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Customer Service
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Password reset
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Previous experience as an IT Admin or someone who recently obtained a Certificate and completed internship.
Experience Level
Entry Level
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
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Hiring diverse talent
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Maintaining an inclusive environment through persistent self-reflection
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Building a culture of care, engagement, and recognition with clear outcomes
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Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
