AmeriCorps Client Outreach Coordinator

2 weeks ago

Gaithersburg, United States Rebuilding Together Full time

View full position description here.

As the AmeriCorps Client Outreach Coordinator, you will oversee key aspects of the client/homeowner experience of receiving critical repair services from Rebuilding Together Montgomery County. In this position, you will strive to build trust within the community and awareness among targeted populations most in need of our services. You will act as the primary point of contact for clients during the application process, ensuring a high level of client communication and support throughout the recruitment, intake, and case close-out stages. In this position, you will work closely with the rest of the Program team to improve the efficiency of the home repair process by decreasing approval wait-time and communicating important client-specific information to the Program team before home visits.

Essential Duties & Responsibilities:

  • Collaborate with the AmeriCorps Project Coordinator to coordinate communication between clients, staff, volunteers, and contractors.
  • Work closely with the AmeriCorps Project Coordinators to schedule initial home assessments and sometimes assist in on-site visits with the AmeriCorps Project Coordinators.
  • Provide a high level of client communication and support during the client application process, including: explaining the organization and application process to potential clients, assisting applicants with completing the application both in person and over the phone, processing applications, and closing out completed applications.
  • Decrease wait-time for application approval by frequently communicating with applicants to ensure application files are complete and by processing applications efficiently.
  • Accurately track client information within the database, including during the application and approval process, and communicate client-specific information with Program staff prior to site previews.
  • Assist with maintaining, updating, and distributing client paperwork including the homeowner application, waivers, and release forms.
  • Manage and continue to implement existing homeowner survey process following project completion to capture clients’ experience with Rebuilding Together Montgomery County. Report findings to the team and suggest solutions for improving the delivery of high-quality services to homeowners. Update survey process as necessary.
  • During volunteer projects, provide support as needed to Program management in assisting with preparation or on-site management of volunteers.
  • As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year. They will assist with project logistics several times throughout the year, including checking in with clients throughout the project day, assisting with set up/tear down, managing and guiding volunteers, and other behind-the-scenes project logistics. AmeriCorps members should also expect to actively serve at projects throughout the year.
  • Pursue a robust client outreach strategy that will increase awareness of our services among our target populations, including seniors, veterans, single parents, and individuals with disabilities. Outreach methods may include: collaborating with community partners to build a strong client referral network, creating and distributing brochures and flyers, tabling at resource fairs, and presenting to community groups.

Requirements

Required

  • Ability to compose professional written communications for a variety of audiences, including correspondence with clients.
  • Solid interpersonal skills and ability to make connections and build relationships with both community partners and clients.
  • Ability to work well both independently and as a team.
  • Ability to communicate in clear and encouraging language with a diverse community.
  • Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and time-conscious.
  • Positive and optimistic attitude, good problem-solving skills.
  • Proficient in Microsoft Office Suite and email.

Preferred

  • Client relations experience.
  • Experience with managing or working alongside volunteers.
  • Experience with construction, home repair, and housing issues.
  • Familiarity with Salesforce a plus
  • Bachelor's degree or relevant life/work experience.

Benefits

Living allowance over all 11-month terms of service:

  • Full-time 40hrs/wk (1700hr term) - $23,500/term
  • Part-time 20hrs/wk (900hr term) - $12,441/term
  • Quarter-time 12hrs/wk (450hr term) - $6,221/term

Additional Monthly High Cost of Living Stipend:

  • First Year Member – $50month to cover high, local living expenses
  • Second Year+ Member - $50/month to cover high, local living expenses

Additional one-time payment for second year+ members of any AmeriCorps program:

  • Full-time 40hrs/wk (1700hr term) - $600
  • Part-time 20hrs/wk (900hr term) - $350
  • Quarter-time 12hrs/wk (450hr term) - $125

Travel to one optional in-person Rebuilding Together event with other AmeriCorps members (Details TBD).

Health insurance including dental and vision plans (only available to full-time 1700hr members).

Professional development benefit up tp $800/member provided by RT National.

Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).

Education Award for qualifying education expenses or loans, upon completion of the term of service:

  • Full-time 40hrs/wk (1700hr term) – $7,395
  • Part-time 20hrs/wk (900hr term) – $3,697.50
  • Quarter-time 12hrs/wk (450hr term) – $1,956.35

Federal student loan forbearance and interest accrual payment.

Positions are eligible for Public Service Loan Forgiveness.

AmeriCorps childcare benefit.

To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps.

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