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IT Help Desk

4 months ago

Sanford, United States Del-Air Heating & Air Con Full time

Primary Responsibilities: This role will support the IT team's initiatives to maintain a high level of system availability and customer service company wide. The position is responsible for providing technical support and resolving more complex IT issues.

Specific Duties & Tasks:

  • Responsible for in-depth troubleshooting, analysis, and resolution of technical problems, as well as assisting technicians in solving escalated issues.
  • Responsible for providing Service Titan application support.
  • Responsible for maintaining Active Directory/Group Policy administration.
  • Provide support for customers and technical staff.
  • Work with vendors in the process of troubleshooting escalated incidents.
  • Provide onsite, hands-on, and remote technical support in windows environment.
  • Troubleshoot and support network wiring.
  • Support mobile workforce devices including Android, Apple, and Windows devices.
  • Maintain spare parts inventory.
  • Image Tablets and Desktop PCs.
  • Responsible for administering software/hardware updates and upgrades.
  • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
  • Ensure compliance with all Del-Air policies and procedures.

Qualifications:

  • High school diploma or equivalent required. Associates (or higher) degree in networking technology preferred.
  • A+ and MCP certifications.
  • At least 3-5 years of experience working in a Help Desk and/or PC support environment.
  • Must have advanced skills in troubleshooting, configuring, and maintaining Windows 10 and 11 in a Windows Server 2016 and 2019, networked environment.
  • Experience with Microsoft Office applications, especially Outlook, Word, and Excel.
  • Basic networking knowledge and support including switches, wiring, TCPIP, DHCP and DNS knowledge.
  • Excellent interpersonal skills, strong written and oral communications skills, ability to handle multiple tasks required.
  • Ability to occasionally work a flexible work schedule (variable days/hours).
  • Ability to perform duties of position with minimal supervision.
  • Experience with Service Titan application a plus.
  • Eligible to legally work in the United States.
  • Successfully complete a background check and drug screen.
  • Reliable transportation to travel to remote locations.

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