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Technical Support Specialist I
4 weeks ago
Job Description:
The Technical Support Specialist I will provide on-site, phone, chat, and remote technical support for retail tax offices worldwide. Responsibilities include troubleshooting and maintaining PC hardware and software, maintaining inventory, and ensuring essential communication with business partners. This role requires strong communication skills, technical expertise, and the ability to work independently and on a team.
What you'll bring to the team:
- High school diploma or equivalent
- Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
- Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record
- Ability to work independently or on a team
- Oral, written and interpersonal communication skills
- Demonstrated decision making, analytical and problem-solving skills
- Demonstrated organization, prioritization and project coordination skills
- Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems
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