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Field Service Technician

1 month ago

Minneapolis, United States Orion Talent Full time
Description
Title: Field Service Technician
Location: Remote - Report from home - daily commutable distance to Minneapolis, MN metro area.
Shift: Monday - Friday 8 AM - 5 PM
Compensation: $24 - $28 per hour + OT at time and half + 401(k) Match + Vehicle Allowance
Benefits: Full comprehensive benefits, tools, cellphone, laptop, and mileage reimbursement.
Travel: Local regional travel only. Visiting customer sites in the Minneapolis area - home every night.

Position Description: The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. The Field Service Technician will maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed. The essential functions of the Field Service Representative consist of but are not limited to the following: Maintains thorough knowledge of all ImageTrac mechanical and electronic functions. Provides effective, timely, and competent technical support assistance to customers. Arrives at customer sites within the contracted response times. Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.). Strives to ensure the highest level of customer satisfaction is always maintained. Maintain a working knowledge of SoftTrac, Docnetics, and all company proprietary software. Properly follows the call flow for all incident activity. Ensures that RMA parts are returned promptly and according to current procedures. Properly tests all work performed to make sure it meets the quality expected of the company. Meets all scheduled deadlines. Be available for dispatches during and after normal business hours as dictated by current contracts. Analyze customer operational processes for possible opportunities for the company software sales or services. Maintain a working knowledge of PCs that are associated with all generations of company equipment.

Requirements:
• 2-3+ years of Electronics troubleshooting and a working knowledge of PCs
• Must have a valid driver's license and good credit history.