Dental Treatment Plan Coordinator

4 weeks ago

Homestead, United States Miami Beach Medical Group Full time

The candidate will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments. This position requires a high commitment to service excellence. Facilitates and coordinates all the patient healthcare needs.

Duties and Responsibilities

  • Answers calls following company scripts and follows telephone etiquette.
  • All calls must be followed up and/or returned before the end of each workday.
  • Greets and directs patients throughout the center.
  • Conducts all activities in a polite, courteous, and professional manner and abides by company policies and procedures.
  • Promotes and reinforces patient centered medical home concepts with patients and staff.
  • Must verify patients' health insurance for eligibility.
  • Responsible for checking in/out in a timely manner and verifies that all tests ordered by physician were performed before the patient leaves.
  • Responsible for requesting in network referrals as ordered by PCP upon check out.
  • Responsible for scanning patient documents such as patient registration form, insurance cards and identification cards in the EHR.
  • Schedules patient appointments as needed.
  • Sort and distribute faxes.
  • Collects patient payments and ensures payments are properly recorded and processed.
  • Prepares patient co-pays for Billing Dept. Balance receipts and send for deposit.
  • Always maintain work area clean and organized work area.
  • Complies with HIPAA regulations.
  • Responsible for verifying and updating patient demographic information on all encounters
  • Responsible for preparing the transportation list for the next workday
  • Responsible for confirming appointments for the following workday.
  • Responsible for calling all patients that did not show-up to their appointment to reschedule their appointment.
  • Responsible for assisting with HEDIS process and procedures.
  • Performs other duties as assigned.
Qualifications

Education/Experience:
  • High School Diploma or equivalent
  • Bi-lingual English/Spanish preferred; must be able to read, write and speak English
  • Basic computer knowledge: MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
  • Excellent and strong people skill; independent decision making and customer service oriented.
  • Receptionist/clerical experience required; healthcare environment preferred
Skills:
  • Basic computer skills to be able to recognize and understand our appointment system
  • Excellent communication, Customer Service, and telephone skills
  • Cheerful, pleasant, knowledgeable, and professional demeanor, must always display a smile
  • Strong organizational skills and ability to multitask effectively
  • Detail oriented and able to work efficiently in a stressful environment
  • Strong sense of teamwork and able to manage high volume of interpersonal relationships with tact and diplomacy
  • Must be able to work independently and relate well with all levels of individuals within the organization
  • Able to always respect and maintain patient confidentiality
  • Must be able to follow policies, procedures, work flexible schedules and locations
  • Must be able to work with the Practice Management and/or Electronic Health Record System

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