ServiceNow Expert

5 months ago

Boston, United States HexaQuEST Global, Inc. Full time
Key Responsibilities:
  • Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB).
  • Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
  • Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.
  • Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.
  • ServiceNow module agnostic, with the ability to administer the product as a whole and within the modules purchased.
  • Perform back-end maintenance tasks, including configuration and occasional support.
  • Implement improvements and changes, such as field changes (new fields, delete fields, change field requirements), workflow changes, reports management, and dashboard management.
  • Prepare for upgrades, including recommending upgrade schedules, reviewing upgrade scope, preparing test scripts, and coordinating testing preparation.
  • Conduct upgrade testing, including testing the Dev environment against test scripts, testing the Prod environment against test scripts, and validating skipped items.
  • Understand ServiceNow's capabilities for expansion, assess CTR's needs, and provide recommendations for using additional ServiceNow modules.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-5 years of hands-on experience in ServiceNow platform administration, configuration, and development, with a focus on ITSM and ITAM modules.
  • In-depth knowledge of ITIL framework and IT service management processes, including Incident, Change, Problem, and Release Management.
  • Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance.
  • Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
  • ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
TASKS AND ACTIVITIES
  • ServiceNow module agnostic, the person should be able to administer on the product as a whole and within the modules we purchase.
  • Back-end maintenance. The individual will learn our configuration - upfront work, then occasional support
  • Improvements and changes - occasional support
    • Field changes
      • New fields
      • Delete fields
      • Change field requirements
    • Workflow changes
    • Reports management
    • Dashboard management
  • Upgrade preparation - either annual or bi-annual
    • Recommend upgrade schedule
    • Review upgrade scope and prepare recommendation for either skipping or adopting
    • Prepare test scripts
    • Coordinate testing preparation
  • Upgrade testing - either annual or bi-annual
    • Test Dev environment against test scripts
    • Test Prod environment against test scripts
    • Validate skipped items (items that ServiceNow does not recognize in our environment)
  • Understand ServiceNow's capabilities for expansion
    • Understand CTR's needs and provide recommendations for using additional ServiceNow modules

  • ServiceNow Expert

    1 week ago

    Boston, United States Mindlance Full time

    Job Description: We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes, and software support. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, configuration, and customization to optimize IT service delivery and asset lifecycle...

  • ServiceNow Expert

    5 months ago

    Boston, United States LanceSoft Full time

    Enter Job Description... Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB). Collaborate with stakeholders to gather requirements,...

  • Enterprise Solutions Architect

    3 weeks ago

    Boston, Massachusetts, United States ServiceNow Full time

    Unlock the Power of Enterprise Cloud SolutionsWe are seeking an experienced Enterprise Solutions Architect to join our team as a Cloud Expert. In this role, you will be responsible for developing and positioning industry-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.The ideal candidate will...

  • ServiceNow Developer

    7 days ago

    Boston, United States United Software Group Full time

    Job Description: Must have: ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes Certifications SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST). We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management...

  • (servicenow developer)

    5 days ago

    Boston, United States Saxon Global Full time

    Hello, Hope you are doing well ! Let me know if you are interested in below position. Position - ServiceNow HRSD Developer Location - Boston, MA Duration - Contract Position The ServiceNow HRSD Architect role is accountable for all aspects of the technical solution and implementation from initiation through close for customer HRSD projects. This person leads...

  • ServiceNow Systems Analyst/Programmer

    1 week ago

    Boston, United States United Software Group Full time

    Title: ServiceNow Systems Analyst/Programmer Location: Boston, MA (onsite from day 1 - 3 days per week) Duration: 1 year Possible extensions Technical - ServiceNow SAM, Javascript,SQL Job Description: We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes, and software...

  • Senior Solution Sales Executive-

    4 days ago

    Boston, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Solution Sales Executive-

    3 days ago

    Boston, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Solution Sales Executive- Source to Pay

    3 days ago

    Boston, United States ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Senior Solution Sales Executive- Source to Pay

    4 days ago

    Boston, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • ServiceNow Consultant

    5 days ago

    Boston, United States Slalom Full time

    Who You’ll Work WithAs a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with...

  • BCG Platinion | Lead/Principal ServiceNow Architect

    2 weeks ago

    Boston, United States Boston Consulting Group Full time

    Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | SummitWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business...

  • Human Resources Technology Specialist

    2 days ago

    Boston, Massachusetts, United States Boston Consulting Group Full time

    About Us">Boston Consulting Group is a global management consulting firm that pioneered strategy consulting more than 50 years ago. We continue to innovate and redefine the industry, offering multiple career paths for the world's best talent to have a real impact on business and society.">Our Team">We are Global Services, a diverse team of experts,...

  • Sterling OMS Support Consultant

    4 weeks ago

    Boston, United States ClifyX, INC Full time

    IBM OMS Support Project 6 to 10 yrs experience is required in Sterling OMS and Java Microservices experience is mandatory Flexible to work Production support for OMS INC Manangement Problem Management 7 years of experience in a technical business facing face to face role with a Retailer or similar preferred Excellent oral and written communication skills...

  • Collaboration Infrastructure Engineer

    2 days ago

    Boston, Massachusetts, United States Postman Full time

    Career Growth and Benefits:We're Postman, a pioneering company in the API development space, and we're looking for a talented IT Systems Administrator to drive our technological advancements. In this role, you'll be part of a dynamic team focused on delivering top-tier support and innovative solutions.Core Responsibilities:Offer expert-level technical...

  • IBM Sterling Order Management System

    1 month ago

    Boston, United States MSRcosmos LLC Full time

    Role: IBM OMS DeveloperLocation: Boston MAJob description:IBM OMS Support Project 6-10 yrs experience is required in Sterling OMS and Java Microservices experience is mandatoryFlexible to workProduction support for OMS INC Manangement Problem Managment7 years of experience in a technical business facing face to face role with a Retailer or similar...

  • MSRcosmos LLC | IBM Sterling Order Management System | boston, ma

    1 month ago

    boston, United States MSRcosmos LLC Full time

    Role: IBM OMS DeveloperLocation: Boston MAJob description:IBM OMS Support Project 6-10 yrs experience is required in Sterling OMS and Java Microservices experience is mandatoryFlexible to workProduction support for OMS INC Manangement Problem Managment7 years of experience in a technical business facing face to face role with a Retailer or similar...

  • IBM Sterling Order Management System

    2 weeks ago

    Boston, United States MSRcosmos LLC Full time

    Role: IBM OMS DeveloperLocation: Boston MAJob description:IBM OMS Support Project 6-10 yrs experience is required in Sterling OMS and Java Microservices experience is mandatoryFlexible to workProduction support for OMS INC Manangement Problem Managment7 years of experience in a technical business facing face to face role with a Retailer or similar...

  • Cloud Systems Specialist

    1 week ago

    Boston, United States Analysis Group Full time

    Overview Make an impact at Analysis Group (AG), where we provide our clients with thoughtful, pragmatic solutions to their most challenging business and litigation problems. AG is one of the largest private economics consulting firms, with more than 1,200 professionals across 14 offices in North America, Europe, and Asia. Since 1981, we have provided...

  • Service Now System Administrator

    1 week ago

    Boston, United States LanceSoft Full time

    Duration: 12+ Months Location: Logan International Airport East Boston, MA Note: Hybrid or Remote: Hybrid 3 days in office 2 days remoteJob Description: We are looking for a ServiceNow expert focused on the ITSM and CMDB functions. Employee Benefits: At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the...