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Work From Contact Center Support Representative

4 months ago

Irving, United States GXO Logistics Full time
Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Contact Center Support Representative

Created by The Coinage Act of 1972, this brand works directly with the Department of Treasury. This brand is the Nation's sole manufacturer of legal tender coinage and is responsible for producing circulating coinage for the Nation to conduct its trade and commerce.

PFSweb is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, up sell/cross sell additional items and resolve customer's issues.

***This is a HYBRID position. Flexibility required to work on-site based on business needs at our Corporate Headquarters in Irving, TX.

Responsibilities

  • Respond to inbound calls for order placement
  • Answering product related questions
  • Up sell and cross sell additional products
  • Placing orders and tracking order status
Qualifications
  • High School Diploma or GED equivalent, Required
  • 6 months of relatable customer service experience, (preferably in a call center or retail environment)
  • PC literate and basic typing skills (at least 25 - 35 wpm), Required
  • Ability to obtain government background clearance, in addition to our standard background process
  • Must complete US Federal Fingerprint and obtain NCIC Clearance
  • Flexibility to work a schedule 7:00AM- 8:00PM (must work 1 weekend day; SPLIT DAYS OFF)
  • Punctual Attendance is MANDATORY during training to maintain employment
  • Internet Access (hard wired connection, not Wi-Fi), Required
Personal Characteristics
  • Excellent Written/Verbal Communication
  • Ability to multi-task
  • Pleasant and professional telephone etiquette
  • Good listening, probing, and people skills
  • Soft sales skills
  • Enjoys the challenges that a customer service job can present
  • Ability to adapt to the fast-paced call center environment
  • Analytical/problem-solving skills
  • Regular and punctual attendance is a must
Working Conditions, Mental and Physical Demands
  • Must be able to sit for extended periods of time
  • Must be able to travel on-site when requested (for meetings, training, equipment exchanges, etc.)
  • Must be able to read, write, and speak English
  • Must be able to communicate with co-workers and customers daily by phone


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.