Current jobs related to Global Contact Center Operations Manager - Irving, Texas - Gartner

  • Global Contact Center Operations Manager

    4 weeks ago

    Irving, Texas, United States Gartner Full time

    Job SummaryGartner is seeking a highly skilled Global Contact Center Manager to join our Customer Service Center of Excellence team. As a key member of our team, you will be responsible for managing our Global Contact Center vendor, overseeing daily operations, and driving continuous improvement initiatives to deliver world-class service aligned with...

  • Global Contact Center Manager

    4 weeks ago

    Irving, Texas, United States Gartner Full time

    Global Contact Center ManagerGartner Conferences is seeking a highly skilled Global Contact Center Manager to join our team. As a key member of our Customer Service Center of Excellence, you will be responsible for managing our Global Contact Center vendor, ensuring seamless operations and delivering exceptional client experiences.Key Responsibilities:Manage...

  • Global Contact Center Manager

    3 weeks ago

    Irving, Texas, United States Gartner, Inc. Full time

    Job SummaryWe are seeking a highly skilled Global Contact Center Manager to join our Customer Service Center of Excellence team at Gartner, Inc. The ideal candidate will have a strong background in customer service and vendor management, with experience in managing global contact centers and driving process improvements.Key ResponsibilitiesManage the daily...

  • Contact Center Solutions Architect

    3 weeks ago

    Irving, Texas, United States Hispanic Technology Executive Council Full time

    About Citi:Citi is a leading global bank with a presence in over 160 countries and jurisdictions. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests.Our Operations & Technology teams are charged with a mission that rivals any large tech company. We reimagine client and partner...

  • Data Center Operations Specialist

    3 weeks ago

    Irving, Texas, United States Insight Global Full time

    Data Center Operations SpecialistInsight Global is seeking a skilled Data Center Operations Specialist to support the deployment of a new data center facility in the DFW area. The ideal candidate will have experience working in a data center environment and possess advanced diagnostic and troubleshooting expertise.Key Responsibilities:Prepare, stage, set up,...

  • Center Operations Manager

    4 weeks ago

    Irving, Texas, United States European Wax Center Full time

    Job Title: Center ManagerWe are seeking a highly motivated and results-driven Center Manager to join our team at European Wax Center. As a key member of our leadership team, you will be responsible for delivering exceptional guest experiences, driving sales growth, and leading a high-performing team.Key Responsibilities:Lead a team of at least 10 people to...

  • Lead Contact Center Engineer

    4 weeks ago

    Irving, Texas, United States MCKESSON Full time

    Job Title: Lead Contact Center EngineerMckesson is a leading healthcare company that touches every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. As a Lead Contact Center Engineer, you will play a critical role in driving the design, engineering, and support of our...

  • Global Logistics Operations Manager

    3 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    The Global Logistics Lead is a senior-level position responsible for providing operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.This role serves as the liaison between operations staff, relationship managers,...

  • Global Logistics Operations Manager

    3 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    The Operations Support Lead Analyst is a senior-level position responsible for providing day-to-day operations support in alignment with Citi operations, support infrastructure, and processes.This role involves developing relationships with global account managers for suppliers, such as DHL, FedEx, and UPS, as well as building internal relationships with...

  • Global Tax Manager

    4 weeks ago

    Irving, Texas, United States Celanese Full time

    Job Title: Global Tax ManagerCelanese Corporation is seeking a highly skilled Global Tax Manager to join our team. The successful candidate will be responsible for reviewing quarterly/annual tax provisions for foreign group of entities as part of global tax provision, assisting US GAAP reporting on foreign acquisition and integration, and researching and...

  • Cybersecurity Operations Center Specialist

    3 weeks ago

    Irving, Texas, United States Saxon Global Full time

    Job SummaryThis role supports the client Security Operations Center (SOC) in providing tier two triage for information technology issues and information security incidents. The successful candidate will be responsible for information security incidents from start to finish, serving as the primary incident owner for the Security Operations Centre.Key...

  • Lead Contact Center Engineer

    4 weeks ago

    Irving, Texas, United States MCKESSON Full time

    Job Title: Lead Contact Center Engineer (UCaaS and CCaaS)McKesson is a leading healthcare company that is committed to delivering innovative solutions to improve patient care and outcomes. We are seeking a highly skilled and experienced Lead Contact Center Engineer to join our team.Job Summary:The Lead Contact Center Engineer will be responsible for...

  • Global Financial Crimes Manager

    4 weeks ago

    Irving, Texas, United States MUFG Bank, Ltd. Full time

    Job Title: Global Financial Crimes ManagerAre you a data science expert looking to make a meaningful impact in the financial industry? We are seeking a highly skilled Global Financial Crimes Manager to join our team at MUFG Bank, Ltd.About the Role:This is a unique opportunity to work with a leading financial institution, leveraging your expertise in data...

  • Global Tax Provision Manager

    3 weeks ago

    Irving, Texas, United States Celanese Full time

    Job DescriptionCelanese is seeking a highly skilled Global Tax Provision Manager to oversee US GAAP provision review. This role involves coordination with various teams and outside service providers to compile tax analysis for Celanese financial statements.Responsibilities:Review quarterly/annual tax provisions for foreign group of entities as part of global...

  • Global Tax Provision Manager

    3 weeks ago

    Irving, Texas, United States Celanese Full time

    Job DescriptionThe Global Tax Provision Manager role is responsible for overseeing US GAAP provision review and coordination with various Celanese teams and outside service providers. This involves compiling tax analysis to be reported in Celanese financial statements.Responsibilities:Review quarterly/annual tax provisions for foreign group of entities as a...

  • Saxon Global: Trading Scrum Master

    4 weeks ago

    Irving, Texas, United States Saxon Global Full time

    Job Requirements:For this role as a Trading Scrum Master at Saxon Global, we are seeking a highly experienced professional with a strong background in asset management and financial services. The ideal candidate will have a Bachelor's degree and at least five years of experience as a Scrum Master in the industry. Additionally, they must possess excellent...

  • Service Center Operations Manager

    4 weeks ago

    Irving, Texas, United States The McAlear Group, Inc. Full time

    Job Title: Service Center Assistant ManagerThis is a challenging and rewarding role that requires a strong focus on customer service and operational efficiency. As a Service Center Assistant Manager, you will be responsible for assisting in the management of all operational activities and associated costs of the assigned service center.Key...

  • Global Financial Crimes Manager

    3 weeks ago

    Irving, Texas, United States MUFG Full time

    Job DescriptionAt MUFG, we are seeking a highly skilled Global Financial Crimes Manager to join our team. As a key member of our Financial Crimes Division, you will be responsible for applying artificial intelligence knowledge to optimize technology tools in different Financial Crimes areas.Key Responsibilities:Applying data science principles and/or...

  • Data Center Operations Specialist

    4 weeks ago

    Irving, Texas, United States Jones Lang LaSalle IP, Inc. Full time

    Data Center Operating Engineer Job DescriptionJones Lang LaSalle IP, Inc. is seeking a highly skilled Data Center Operating Engineer to join our team. As a key member of our data center operations team, you will be responsible for delivering best practice systems and problem resolution on all data center electrical and mechanical infrastructure.Key...

  • Security Operations Center Analyst

    4 weeks ago

    Irving, Texas, United States Caterpillar Full time

    Career Opportunity at CaterpillarCaterpillar is seeking a highly skilled Security Operations Center Analyst to join our team. As a key member of our Cybersecurity team, you will play a critical role in protecting our global network from cyber threats.Job SummaryThe Security Operations Center Analyst will be responsible for monitoring and responding to...

Global Contact Center Operations Manager

2 months ago

Irving, Texas, United States Gartner Full time
Job Summary

Gartner is seeking a highly skilled Global Contact Center Manager to join our Customer Service Center of Excellence team. As a key member of our team, you will be responsible for managing our Global Contact Center vendor, focusing on performance oversight and upleveling the service we provide to our clients.

Key Responsibilities
  • Manage the daily oversight of our Global Contact Center vendor, ensuring alignment with Gartner's global standards.
  • Act as the primary point of contact for issue resolution, optimizing processes, and driving efficiency in the Contact Center.
  • Implement strategies and trainings for continuous improvement for our Contact Center.
  • Collaborate to establish key performance indicators (KPIs) and service level agreements (SLAs) for the team and monitor performance against set targets.
  • Conduct team member interviews and make staffing recommendations.
  • Data management and reporting/analytics for Contact Center performance.
  • Make recommendations to management based on findings and assist to implement them.
  • Responsible for answering escalated client inquiries and partnering internally to resolve future issues.
  • Work with internal Registration and Technology teams to manage priorities for systems that our vendor uses.
  • Ensure adherence to Global Contact Center policies, processes, and regulatory requirements.
  • Provide process enhancements, ensuring the highest level of client experience.
  • Assist with customer calls, as needed.
  • Participates in special projects/assignments as needed.
  • Travel to events and provide support onsite as determined by Manager.
Requirements
  • Bachelor's degree in any field preferred.
  • 3-5 years of customer service and/or events vendor management experience.
  • 2+ years in project management and/or process improvement.
  • Fully competent in Microsoft Office, strong Excel skills needed.
  • Ability to manage multiple tasks simultaneously and prioritize workload.
  • Experience with customer support platforms, troubleshooting, and escalation resolution.
  • Ability to drive commitments and communications from internal teams as the liaison between Gartner and the Contact Center vendor.
  • Strong business writing and communications skills.
  • Must be able to analyze vendor performance reports, identify key metrics (KPIs), and use them to spot trends and opportunities for improvement.
About Gartner

Gartner is a leading research and advisory company that helps organizations make informed decisions about technology and business strategy. We are committed to being an Equal Opportunity Employer and offer a dynamic and inclusive work environment.

We offer a competitive salary range of $68,400 - $107,000, depending on experience, as well as a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

If you are a motivated and experienced professional looking for a challenging role, please submit your application, including your resume and cover letter, to our online portal.