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customer account specialist

2 months ago

Columbus, United States Randstad Full time

customer account specialist.

  • columbus , georgia

  • posted 4 days ago

job details

summary

  • $15.99 - $16 per hour

  • temp to perm

  • high school

  • category office and administrative support occupations

  • referenceAB_4565720

job details

Are you detail-oriented and passionate about providing top-notch customer service? We are seeking a dedicated Customer Account Representative to join our team. In this role, you will be vital in maintaining accurate account information, resolving discrepancies, and ensuring excellent communication with our customers. If you have exceptional organizational skills and a knack for problem-solving, this is the perfect opportunity to grow and thrive in a supportive and dynamic environment. Apply today to be a part of our success story Job Knowledge & Skills:

  • Proficiency in Microsoft Word and Microsoft Excel.

  • Typing skills: 35 words per minute with 85% accuracy.

  • Basic knowledge of principles, concepts, practices, and procedures of IRS codes, regulations, and procedures.

  • Excellent oral, written, and telephone communication skills to effectively interact with internal and external customers.

Applications are being accepted for a limited time, so we urge you to today to avoid missing out on this opportunity Any questions or inquiries? Email marc.kusherman@randstadusa.com for more details

salary: $15.99 - $16 per hour

shift: First

work hours: 7:30 AM - 4 PM

education: High School

Responsibilities

• Performs generally standardized duties and tasks under direct supervision; follows standardized procedures or instructions to resolve routine questions and problems to accomplish assigned tasks and goals; refers more complex issues to more experienced team members

• Establishes and/or maintains the business files for customer/agent accounts; reviews accounts to ensure that required information is received and accurate; confirms that information meets established business criteria

• Reviews account information; identifies discrepancies or account variances and takes the necessary steps for resolution or refers issues to the appropriate team member or department for resolution; maintains account information databases; ensures that account activity such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly

• Communicates orally or in writing with internal and external customers such as field force, insurance departments, agency administrators, Client Services etc. obtaining, clarifying, or giving information about business services, procedures, and policies to resolve operating problems

• Performs other duties as required

Skills

  • Communication

  • Problem Solving

  • Organization

  • Customer Service

  • Basic Computer Skills

  • Microsoft Word

  • Microsoft Office

  • Microsoft Excel

  • Customer Relations

  • Customer support

  • Typing Skills

  • Data Entry

Qualifications

  • Years of experience: 0 years

  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

MK

marc kusherman

  • marc.kusherman@randstadusa.com