Customer Service Specialist

2 weeks ago

Columbus, United States Blue Star Partners LLC Full time
Job DescriptionJob Description

Job Title: Customer Service Specialist
Location: Columbus, OH – Onsite – Local candidates only
Period: 07/22/2024 to 07/22/2025, with possibility of extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $20 - $23/hour
Contract Type: W-2 only


Scope of Services:

The Customer Service Specialist plays a crucial role in supporting phone staff by addressing escalated customer inquiries related to organizational products or services. This position requires in-depth knowledge of multiple products and services to provide accurate information, especially regarding customer accounts and billing. It does not involve technical support for computer technology. Working under limited supervision, the Customer Service Specialist utilizes subject matter expertise in internal Customer Support (Non-Technical) to manage customer telephone queries, aiming to clarify, orient, and resolve detected issues effectively.


Role, Responsibilities & Deliverables:

  • Customer Representation: Act as the customer representative within the supply chain, ensuring their needs and concerns are effectively communicated and addressed.
  • Shipment Management: Oversee the shipment of products from manufacturing and distribution locations in the Americas to Abbott affiliates and direct customers worldwide.
  • Product Allocation: Allocate products efficiently to maximize container utilization and minimize transportation costs.
  • Communication Handling: Ensure prompt, accurate, and efficient communication regarding shipments and other relevant business aspects.
  • Performance Monitoring: Monitor key performance indicators for the responsible area, perform root cause analysis, and develop and implement corrective action plans to enhance performance levels.
  • Master Arrivals Schedule (MAS): Maintain the MAS to ensure replenishments meet market demand and safety stock targets.
  • Continuous Improvement: Identify and implement continuous improvement initiatives to enhance the overall effectiveness of the supply chain, increase customer service, and reduce operating costs.
  • Requirement Maintenance: Maintain customer and shipping requirements, including system parameters, policies, and procedures.
  • Relationship Management: Develop and maintain effective working relationships with all internal and external supply chain partners.


Accountability

  • Logistics Understanding: Must have a thorough understanding of the logistics role within the supply chain.
  • Decision-Making: Able to make informed decisions regarding product distribution to ensure cost-effective transportation and timely delivery.
  • Proactive Issue Resolution: Proactively identify and communicate issues affecting on-time delivery to the market and resolve day-to-day customer service-related issues with minimal support.


Experience

  • Education: Bachelor’s degree preferred in Logistics Management, Supply Chain Management, Business Administration, or a related field.
  • Experience: 1-2 years of experience in two or more of the following areas: customer service, international supply chain operations, transportation management, project management, or planning.


Skills:

  • Organizational Skills: Must possess excellent organizational and follow-up skills with a high sense of urgency.
  • Teamwork: Demonstrated ability to work effectively in a global environment as a team player.
  • Communication: Excellent written and oral communication skills to facilitate information flow across internal and external supply chain customers.
  • Negotiation and Conflict Resolution: Recommended skills to ensure timely and cost-effective solutions to supply chain issues.
  • Innovation: Initiative and innovative skills to identify and implement business process improvements.
  • DRP and Planning Systems: Must have a good understanding of Distribution Requirements Planning (DRP) and planning systems.


  • Customer Service Specialist

    5 days ago

    Columbus, United States SMS Staffing Inc. Full time

    Job DescriptionJob DescriptionSMS Staffing Inc is Hiring Immediately for a skilled Customer Service Specialist! Job Title: Customer Service SpecialistJob Location: Columbus, OH, U.S.A. 43219Job Type: Contract (possible extension or convert to hire)Pay: Starts at $22.00 an hourShift Structure: Hybrid*, 8:30 AM - 4:30 PM, Monday to Friday, 40 hours per week ...

  • Customer Service Specialist

    7 days ago

    Columbus, United States SMS Staffing Inc. Full time

    Job DescriptionJob DescriptionSMS Staffing Inc is Hiring Immediately for a skilled Customer Service Specialist! Job Title: Customer Service SpecialistJob Location: Columbus, OH, U.S.A. 43219Job Type: Contract (possible extension or convert to hire)Pay: Starts at $22.00 an hourShift Structure: Hybrid*, 8:30 AM - 4:30 PM, Monday to Friday, 40 hours per week ...

  • Customer Service Specialist

    6 days ago

    Columbus, United States Blue Star Partners LLC Full time

    Job Title: Customer Service Specialist Location: Columbus, OH – Onsite – Local candidates only Period: 07/22/2024 to 07/22/2025, with possibility of extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $20 - $23/hour Contract Type: W-2 only ** Scope of Services:** The Customer Service Specialist plays a crucial role in...

  • Customer Service Specialist

    6 days ago

    Columbus, Ohio, United States Blue Star Partners LLC Full time

    Job Title: Customer Service SpecialistLocation: Columbus, OH – Onsite – Local candidates onlyPeriod: 07/22/2024 to 07/22/2025, with possibility of extensionHours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)Rate: $20 - $23/hourContract Type: W-2 only**Scope of Services:**The Customer Service Specialist plays a crucial role in supporting...

  • Customer Service Specialist

    4 weeks ago

    Columbus, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** ORKIN19357 Showing 1 location **Job Details** **Description** **$16.50 PER HOUR** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are full-time with benefits, fully paid training,...

  • Customer Service Specialist

    2 weeks ago

    Columbus, Ohio, United States Columbus Region Full time

    ** Customer Service Specialist** Answer incoming customer service calls Generated from inbound customer service calls Resolving customer complaints regarding product sales to customer service problems Assisting customers with customer service related issues Provide excellent customer service and customer relations Take incoming telephone calls from customers...

  • Zone Customer Service Specialist

    4 weeks ago

    Columbus, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • 1565 FT Customer Service Specialist

    2 months ago

    Columbus, United States German American Bank Full time

    As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation Customer Service Specialist, Customer Service, Specialist, Retail, Service

  • Customer Service Specialist

    1 month ago

    Columbus, United States Transplace Full time

    ** Customer Service Specialist** **Job Category****:** Customer Support & Service **Requisition Number****:** CUSTO005697 Showing 1 location **Job Details** **Description** **PRIMARY JOB ACCOUNTABILITIES** * Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures) * Customer...

  • Customer Service Specialist

    4 weeks ago

    Columbus, United States Transplace Full time

    ** Customer Service Specialist** **Job Category****:** Customer Support & Service **Requisition Number****:** CUSTO005697 Showing 1 location **Job Details** **Description** **PRIMARY JOB ACCOUNTABILITIES** * Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures) * Customer...

  • Customer Service Support Specialist

    5 days ago

    Columbus, Ohio, United States Lincoln Electric Full time

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding ExpertTM for its leading materials science,...

  • Customer Service Support Specialist

    2 days ago

    Columbus, United States Lincoln Electric Full time

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science,...

  • Customer Service Support Specialist

    3 days ago

    Columbus, United States Lincoln Electric Full time

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science,...

  • Store Zone Customer Service Specialist

    3 weeks ago

    Columbus, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Zone Customer Service Specialist

    2 weeks ago

    Columbus, Ohio, United States Sherwin-Williams Full time

    Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...

  • Zone Customer Service Specialist

    2 weeks ago

    Columbus, Ohio, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Store Zone Customer Service Specialist

    4 weeks ago

    Columbus, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Service Account Specialist II

    1 week ago

    Columbus, United States JPMorgan Chase & Co. Full time

    At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day. As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day. By building a strong rapport with your...

  • Store Zone Customer Service Specialist

    1 month ago

    Columbus, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Store Zone Customer Service Specialist

    4 weeks ago

    Columbus, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...