Service Desk Analyst
3 weeks ago
Our client is looking for a Service Desk Analyst. This role will assist user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the client's IT Service Desk. Tasks: Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. Additional Service Center responsibilities duties as required. Knowledge, Skills and Abilities Required: Must be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing customer service. Must have excellent written and verbal communication skills. Demonstrated problem-solving skills. Ability to successfully multi-task and prioritize work. Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat NOTE: * Candidate must reside in Pontiac, MI from day one. Candidate will be working approximately 40 hours/week (Monday -- Friday, 8:00 am -- 4:30 pm). Candidate will be trained on-site at Oakland County then working remotely approximately three days/week & on-site two days/week. Location: Pontiac, MI (Hybrid - 2 days/week on-site) Contract: 1+ years Skills Required: 3+ years - CA Service Desk experience 3+ years - Microsoft Desktop OS experience 3+ years - Microsoft Office Suite 3+ years - Adobe Acrobat 3+ years - Experience with documentation and resolution of requests for service that originate (via phone, email and online) Skills Desired -- A plus to have: ITIL Certification
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Service Desk Analyst
4 months ago
Pontiac, United States Pan Asia Resources Full timeService Desk Analyst Location: Waterford, MI Hybrid Service Desk Analyst. LEVEL 2 SUPPORT: Role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. Responsible for user account management, telecommunications account management, training, and assigning/monitoring work queues. In addition Role will work incidents in the areas of...
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Service Desk Analyst- Pontiac, MI
2 weeks ago
Pontiac, United States Digital Technology Solutions Full timeDTS is looking for Service Desk Analyst for our direct client position in Pontiac, MIJob Description Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective...
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Service Desk Operations Specialist
4 weeks ago
Pontiac, Michigan, United States Pan Asia Resources Full timeService Desk AnalystJoin our team as a Service Desk Analyst and take on a challenging role that requires strong technical skills and leadership abilities. As a Service Desk Analyst, you will be responsible for providing Level 2 support to our customers, resolving complex technical issues, and working collaboratively with IT staff to ensure timely and...
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Service Desk Support Specialist
3 weeks ago
Pontiac, Michigan, United States IO Datasphere Full timeJob Title: Service Desk AnalystOur client is seeking a skilled Service Desk Analyst to join their team. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Coordinate the assignment of requests with IT staff to ensure timely and effective...
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Service Desk Support Specialist
3 weeks ago
Pontiac, Michigan, United States OpTech Full timeOpTech Service Desk Analyst Job DescriptionAt OpTech, we value your ideas, encourage your growth, and always have your back. As a Service Desk Analyst, you will be part of a woman-owned company that offers a supportive work environment, training opportunities, flexible/remote work options, growth opportunities, 401K, and competitive pay.We are an Equal...
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Service Desk Support Specialist
3 weeks ago
Pontiac, Michigan, United States Pan Asia Resources Full timeService Desk AnalystJoin our team as a Service Desk Analyst, responsible for providing technical support to our users. This role requires a strong understanding of IT systems and excellent communication skills.Key Responsibilities:Provide Level 2 support for user account management, telecommunications, and Microsoft 365Work incidents in Telecommunications,...
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Service Desk Operations Specialist
7 days ago
Pontiac, Michigan, United States Pan Asia Resources Full timeService Desk AnalystJoin our team as a Service Desk Analyst and take on a challenging role that requires technical expertise and leadership skills. As a key member of our IT team, you will be responsible for providing Level 2 support to our users, managing user accounts, and resolving complex technical issues.Key Responsibilities:Provide Level 2 support for...
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Service Desk Support Specialist
3 weeks ago
Pontiac, Michigan, United States OpTech Full timeAbout OpTechOpTech is a woman-owned company that values diversity, equity, and inclusion. We believe in creating a work environment that fosters growth, innovation, and collaboration.As a valued member of our team, you can expect:Competitive pay and benefitsFlexible and remote work optionsTraining and development opportunitiesA supportive and inclusive work...
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Service Desk Support Specialist
7 hours ago
Pontiac, Michigan, United States UWM Holdings - United Shore Full timeService Desk Support Analyst IAt UWM Holdings - United Shore, we are seeking a highly skilled Service Desk Support Analyst I to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our internal and external clients, ensuring that their technical and business issues are resolved efficiently and...
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Service Desk Support Specialist
3 weeks ago
Pontiac, Michigan, United States V2soft Full timeJob Summary V2Soft is a global company that provides high-performance technology solutions to solve real business problems. As a Service Desk Analyst, you will be part of our team that enables our customers to enjoy success. Key Responsibilities Assist the user community with the documentation and resolution of requests for service that originate from the...
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Service Desk Support Specialist
3 weeks ago
Pontiac, Michigan, United States NuTechs Full timeJob Summary:We are seeking a dedicated Service Desk Analyst to assist the user community with service requests originating via various channels. This role involves coordinating the assignment of requests with appropriate IT staff to ensure timely and effective resolution.Key Responsibilities:Provide support to users by documenting and resolving service...
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Service Desk Support Analyst I
3 days ago
Pontiac, United States United Wholesale Mortgage Full timeThe Service Desk Support Analyst is to work directly with internal/external clients to identify, diagnose, and resolve both business and technical problems with end-user computer technology. WHAT YOU WILL BE DOING Troubleshoot Mortgage Software issues with web based and client based Loan Origination Systems Resolving issues received via Ticket system,...
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Service Desk Support Specialist
3 weeks ago
Pontiac, Michigan, United States V2soft Full timeAbout V2SoftV2Soft is a global company with a presence in multiple countries, including the United States, Mexico, Italy, India, China, and Germany. Our headquarters is located in Bloomfield Hills, Michigan.We strive to provide high-quality technology solutions to our clients, focusing on solving real business problems. Our goal is to become a trusted...
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Front Desk Representative
3 weeks ago
Pontiac, Michigan, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of professionalism in a fast-paced environment.Key Responsibilities:Register guests, handle room assignments, and ensure accurate billing.Provide...
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Front Desk Representative
4 weeks ago
Pontiac, Michigan, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.ResponsibilitiesRegister guests and process check-ins and...
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Front Desk Coordinator
3 weeks ago
Pontiac, Michigan, United States Vision Clinic Full timeFront Desk ReceptionistVision Clinic-Ozark is seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.Key Responsibilities:Greet and assist patients with check-in...
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Front Desk Coordinator
3 weeks ago
Pontiac, Michigan, United States Vision Clinic Full timeFront Desk ReceptionistVision Clinic-Ozark is seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.Key Responsibilities:Greet and assist patients with check-in...
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Financial Analyst
1 week ago
Pontiac, Michigan, United States United Wholesale Mortgage Full time{"h1": "FIU Analyst Role at United Wholesale Mortgage", "p": "At United Wholesale Mortgage, we're committed to making home ownership possible for thousands of Americans. As a FIU Analyst, you'll be part of a talented team that's passionate about delivering exceptional client service and continuously striving for excellence. Our award-winning workplace...
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Front Desk Agent
3 months ago
Pontiac, United States Marriott Hotel Pontiac Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
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Senior Financial Analyst
2 weeks ago
Pontiac, Michigan, United States United Wholesale Mortgage Full timeJob SummaryUnited Wholesale Mortgage is seeking a highly skilled Secondary Marketing Analyst I to join our team. As a key member of our Capital Markets group, you will be responsible for developing and evolving our daily P&L framework and attribution, including forecasting of expected future margin.In this role, you will maintain and improve key model...