Service Desk Support Specialist

4 days ago


Pontiac, Michigan, United States OpTech Full time
OpTech Service Desk Analyst Job Description

At OpTech, we value your ideas, encourage your growth, and always have your back. As a Service Desk Analyst, you will be part of a woman-owned company that offers a supportive work environment, training opportunities, flexible/remote work options, growth opportunities, 401K, and competitive pay.

We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Our company is committed to diversity, equity, and inclusion.

Key Responsibilities:
  • Assist the user community with the documentation and resolution of requests for service originating from our client's IT Service Desk.
  • Coordinate the assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • ITIL certification is preferred.
  • Additional Service Center responsibilities as required.
Environment:
  • CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat.
Experience:
  • 3+ years of experience.


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