Service Desk Support Specialist
5 days ago
About V2Soft
V2Soft is a global company with a presence in multiple countries, including the United States, Mexico, Italy, India, China, and Germany. Our headquarters is located in Bloomfield Hills, Michigan.
We strive to provide high-quality technology solutions to our clients, focusing on solving real business problems. Our goal is to become a trusted partner to our customers, enabling mutual success.
Our Commitment to Diversity
We are committed to promoting diversity in the workplace, recognizing its positive impact on our company and the customers we serve.
Job Requirements
Assists the user community in resolving service requests that originate from the Client IT Service Desk via various channels, including phone, email, and online platforms.
Coordinates the assignment of requests with the appropriate IT staff to ensure timely and effective resolution. ITIL certification is preferred.
Technical Environment
The successful candidate will work with CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, and Adobe Acrobat.
V2Soft is an Equal Opportunity Employer (EOE). For more information about our company and open opportunities, please visit our website.
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