Overnight Member Services Rep

1 month ago

Webster, United States Houston Fitness Partners Full time

Company Environment:

Planet Fitness (NYSE: PLNT) is one of the largest and fastest-growing franchisors and operators of fitness centers, with clubs in all 50 states, Mexico, Canada, Panama, Dominican Republic, and Puerto Rico. Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Planet Fitness has established itself as the premier high-value, low-price provider of fitness clubs in the United States, with over 2,000 clubs and more than 15 million members.

Houston Fitness Partners, a leading independently owned franchisee of Planet Fitness, operates 32 clubs and owns the exclusive development rights for 67 locations in Harris County and the seven contiguous counties. Our Corporate Office and our fitness facilities provide a culture built on our core values (I) People-we genuinely care about our team + members, (II) Fun- we enjoy the work, (III) Honesty- we lead with integrity, (IV) Accountability- we own the outcome, (V) Drive- we take initiative. Our purpose is to strengthen relationships through low-cost, friendly, clean, and judgment-free fitness.

We are in search of an Overnight Member Services Representative with a thumbs-up attitude and a passion for health and fitness.

Position Objective:

The Overnight Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional "Judgement Free" member experience

Essential Functions:

• Greet members/guests as they enter and exit the club with high-energy
• Assist members/ guests with questions or concerns as they check-in, sign-up, and help with contact/billing information updates, cancellations, and more.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Resolve member concerns and escalate to a manager as needed.
• Perform prospective member calls and tours, assessing their membership needs.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Characteristics and Qualifications:

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Ability to pass a background check.
• Must be punctual, dependable, and can complete job duties without supervision.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
• Basic computer proficiency.

Physical Demands of the Overnight Member Services Representative:

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone.
• Must be able to lift to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

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