Insurance Service Center Rep, Personal Lines
2 weeks ago
** Active P/L Producers License is required **Hours: Initial remote training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with flexible hours between 8:00 a.m. and 8:00 p.m. ET, and a requirement of a hybrid schedule at our Webster, MA Campus. In addition, working one (1) Saturday per quarter will be required, with hours being 9:00 a.m. to 3:00 p.m. ET.Job SummaryThe successful ISC representative is enthusiastic, thoughtful and motivated to provide an enhanced level of customer service to our partner agencies, internal and external clients. Our business is consistently growing and changing and we strive to be at the forefront of providing excellent service, maintaining client relationships, retaining existing business and promoting new business.Higher graded positions available commensurate with experienceKnowledge, Skills and AbilitiesEducation: High School Diploma, insurance knowledge and related experience a plusExperience: Prior P/L experience required. Must have an active P/L Producers license and the ability to maintain license for the duration of employment as an Insurance Service Center Rep, Personal Lines.Knowledge: Strong endorsement processing experience needed.Additional Knowledge, Skills and AbilitiesComputer skills :Strong typing and overall computer skills (MS office/outlook/chrome).Adaptability to new platforms, procedure changes and possible technical issues.Customer Service :Communicate in a clear, concise manner while breaking down barriers for the customerDisplay active listening skills with a focus on timely resolutionsDisplay empathy by understanding the customers' needsEmpowered to handle difficult calls using available resources while also maintaining a calm and knowledgeable tone.Flexibility with scheduling changes to provide customer support (OT/flex schedules)Display agility to changing skills and tasks as needed to provide customer supportExcellent written communicationOrganized and detail orientedKnowledgeable about services offered by keeping up with procedure changesProblem Solving :Ability to make sound business decisions without guidance.Able to work independently to trouble shoot and problem solve customer issues with available resources (billing material, blogs, wikis, etc...)Ability to use critical thinking to analyze and resolve a customer issue or provide alternative solutions.Ability to multi-task to resolve most critical issues while also prioritizing based on high call volume.Ability to work quickly under pressurePersonal accountability for tasks as well as department/individual goalsPersonal/Team development:Takes accountability for performance of self-using tools providedBe open and receptive to coaching and feedback towards performance goals with a focus on future career growth for self and othersCollaborate well within a team while providing support to less experienced team members to include peer training.Focus on innovation by recommending LEAN ideas to bring about process improvementsBilingual in Spanish a plusIf you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.We are proud to be an equal opportunity employer.
by Jobble
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Insurance Service Center Rep, Personal Lines
3 weeks ago
Webster, United States MAPFRE Insurance Full time**Active P/L Producers License is required** **Hours**: Initial **remote** training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with flexible hours between 8:00 a.m. and 8:00 p.m. ET, and a requirement of a hybrid schedule at our Webster, MA...
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Insurance Service Center Rep, Personal Lines
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Webster, MA, United States MAPFRE Insurance Full timePrior P/L Insurance experience requiredHours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
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Webster, Massachusetts, United States Mapfre Full timeActive P/L Producers License is required Hours: Initial remote training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with flexible hours between 8:00 a.m. and 8:00 p.m. ET, and a requirement of a hybrid schedule at our Webster, MA Campus. In...
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Webster, Massachusetts, United States Mapfre Full timeThe successful ISC representative is enthusiastic, thoughtful and motivated to provide an enhanced level of customer service to our partner agencies, internal and external clients. Our business is consistently growing and changing and we strive to be Insurance, Customer Service, Personal, Service, Skills, Retail
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