POS Tech Specialist

2 months ago

Hackensack, United States United Merchant Services Full time
Overview:

The POS Tech Specialist is responsible for monitoring and resolving POS-related issues for both internal stakeholders and external clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities:
  • Continuously monitor the ticketing system for incoming POS-related issues from internal department and external clients
  • Prioritize and assign tickets to the POS Support team based on urgency and complexity.
  • Provide timely updates to the merchant and or the ticket issuer on the status of ongoing issues.
  • Collaborate with other department to escalate and resolve complex technical issues efficiently.
Qualifications:
  • Minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support.
  • Excellent verbal and written communication skills.
  • Strong trouble shooting and problem-solving skills with a keen attention to detail
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A+ certification or equivalent preferred.
  • Korean and English Bilingual prefer
Additional Requirements:
  • Bachelor's degree in Information Technology or related field preferred.
  • Knowledge of POS hardware and software configuration is a plus
  • Flexibility to work occasional evenings, weekends, and holidays to work on the urgent issues.
Benefits:
  • Group Health Insurance (medical, dental, vision)
  • 100% employer sponsored Life Insurance
  • 401K 3% matching
  • Paid Sick and Vacation days
  • Paid Holidays
  • Gym Reimbursement
  • Employee Referral Program
  • Friday Company Lunch

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