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Senior Engineer

1 month ago

Helena, United States Westaff Full time

Westaff is seeking a Senior Engineer for a technology solutions company in Helena, MTSchedule: M-F, 8am-5pmPermanent opportunity Pay: $30/hour+ DOEDuties:•Work with active customers to troubleshoot network, server, and VoIP system issues.•Receive requests for service and product details from customers and provide timely responses.•Work with the dispatch team and engineering team to escalate issues.•Work with the sales team to provide timely orders and tracking to clients•Maintain in-depth knowledge of the company's service offerings.•Achieve and maintain a positive rapport with clients and work to give them the best possible service.•Work with active customers to troubleshoot network, server, and VoIP system issues.•Receive requests for service and product details from customers and provide timely responses.•Work with the dispatch team and engineering team to escalate issues.•Work with the sales team to provide timely orders and tracking to clients•Maintain in-depth knowledge of the company's service offerings.•Achieve and maintain a positive rapport with clients and work to give them the best possible service.•Work with sales for engineering projects•Lead the service team in knowledge and response•Project ManagementQualifications:The ideal candidate will be an IT Engineer with at least 4-5 years of advanced technical experience with networks, servers, and VoIP and strong customer service skills. Windows Server, LAN, VLAN & subnetting, VPN, Firewall, and VoIP experience are preferred.Technical Skills you will possess to be successful are:•Robust I.P. Telephone system implementation and management of on-premise and cloud-based systems (Cloud VoIP, Allworx, Mitel, ShoreTel, Cisco would all be good experiences).•You would understand QoS, DSCP markings, RTP, and how connections are built and torn down for I.P. traffic.•Vital networking, including VLAN and subnetting (including the math behind subnetting).•Next-Generation Firewall (understanding how application rules work in addition to standard NAT/stateful firewall)•DNS - Can demonstrate where a domain is registered, where the DNS records are, and how to update records. Linux experience with DNS is a plus but not required by any means.•Can discuss the importance of various DNS records for email and how email flow works.•Network Security - Proven industry experience and knowledge. Certification (CEH, CISSP, others) is helpful but not required.•Wireless Troubleshooting - understanding power, adjacent channel interference, co-channel interference, and how it applies to Wi-Fi.•Confident with tools such as Wireshark, Nmap, and tcpdump.•LOVES to document. We document everything (it's required for employment).•Curious and will investigate without being coaxed.•Understands the importance of being efficient with time management.•Willing to adhere to published and implied standards and policies.Other responsibilities include:providing second-line and single-point-of-contact support to contract clients on various issues on-site, remotely, over the phone, and by email. Maintain, analyze, troubleshoot, and repair computer systems, hardware, peripherals, telephony, and network connectivity. Know when to route incidents to next-level support. Be able to define the differences between an incident request and a change order. Must have excellent customer service skills both on the phone and off, a good sense of humor, and be able to establish and maintain professional working relationships with clients, suppliers, staff, and management, as well as communicate complex information clearly (100% English fluency is a must) to both technical and non-technical audiences.Benefits:•Hourly plus additional monthly performance compensation•Employee medical insurance•Matching IRA after successfully completing probationary periodApply today for IMMEDIATE consideration for our Senior Engineer positionMilitary & Veterans encouraged to apply