ACH Guest Services Teammate

5 days ago

Park Ridge, United States Advocate Health Full time
Major Responsibilities:
  • To emulate the concept of "customer service" while performing all related job duties.
    • 1)Assist in development of "customer service excellence" standards that not only meet but exceed customer expectations.
    • 2)Assist in establishing "customer service standards" policies and procedures.
    • 3)Act as a resource person for all hospital associates and partners in customer service matters as well as acting in the role of guest Advocate for all internal and external guests.
    • 4)Clean wheelchairs and keep an adequate number available in the front and back lobby areas of the Outpatient Pavilion.
    • 5)Clean wheelchairs and Guest Services equipment to provide a clean environment for patients, patient's families, visitors and associates.
  • Proactively greet all guests as they enter the hospital. Provide way finding assistance while following the Guest Services department and Advocate system's behavioral expectations.
    • 1)Acknowledges and warmly welcomes all hospital guests, associates and partners as they enter the Outpatient Pavilion.
    • 2)Demonstrate behavioral and general expectations for service excellance as described by the Guest Services department management team, to provide a high level of customer service for our patients, patient's families and visitors.
    • 3)Escort patients, patient's families and visitors to their preferred destinations. Provide wheelchair assistance for patients, patient's families and visitors throughout the Outpatient Pavilion when needed.
    • 4)Assist patients/visitors into and out of wheelchairs at their vehicles when they arrive or are leaving the hospital.
    • 5)As a department under the umbrella of customer service, guest services associates will serve as liaisons for our patients and provide support to all departments as needed, by assisting with patient needs and concerns presented to us, resolution of patient issues when possible, application of service recovery when appropriate, connection with appropriate individual who can resolve the issue when necessary and other duties as needed.
    • 6)Assume responsibilities for concierge outcomes as a whole and participate in evaluations and action plan design and implementation activities in order to maintain high standards of service.
    • 7)Attends team meetings and brings pertinent information to team group (i.e. monitoring indicators results, recommendations for improvements, problem solving recommendations, and general information of overall service).
    • 8)Acts as a customer service excellence and information team resource person to hospital associates.
    • 9)Accepts and disseminates guest, associate suggestions, concerns and questions to appropriate area and/or person.
  • To partner flexibly with all team members in Guest Services and all departments in the medical center in order to meet the needs of our customers.
    • 1)As a department under the umbrella of customer service, guest services associates will serve as liaisons for our patients and provide support to all departments as needed, by assisting with patient needs and concerns presented to us, resolution of patient issues when possible, application of service recovery when appropriate, connection with appropriate individual who can resolve the issue when necessary and other duties as needed.
    • 2)Guest Services team members will serve as a "voice of the customer" by conducting rounds on the inpatient units to assist patients who may feel that they are not receiving service that meets their expectation and responding to these needs by resolving the issues or getting in touch with the appropriate person who can. It is also the role of guest services to follow up on patient's rounded on to assure action has been taken.
    • 3)Assume responsibilities for concierge outcomes as a whole and participate in evaluations and action plan design and implementation activities in order to maintain high standards of service.
    • 4)Acts as a customer service excellence and information team resource person to hospital associates
    • 5)Promotes patient safety by reporting of issues through established channels and participating as requested in safety initiatives.
  • Establishes and maintains a high level of skill and knowledge of hospital personnel, departments, information systems, processes and general hospital information in order to be considered the "experts" in customer service and to meet the needs of Advocate Children's Outpatient Center guests, associates and partners.
    • 1)Attend seminars, conferences and/or educational activities in order to establish and maintain a high level of skill and knowledge in all facets of the position.
    • 2)Implements action plans in response to performance monitoring results as directed by the manager or coordinator.
    • 3)Establishes and maintains a high level of competency in regards to information and telecommunication systems that are utilized in daily activities.
  • Provides a variety of other services and/or performs a variety of other tasks in order to assure that guest's needs are not only met but exceeded and to ensure that the hospital environment is safe, clean, friendly, efficient and supportive of hospital activities in general.
    • 1)Performs light housekeeping duties in assigned area (i.e. pick-up papers, inspect furniture and wheelchairs, wipe up small spills, inspect surrounding furniture, etc.).
    • 2)Notifies appropriate departments of work environment needs, housekeeping needs, emergency situation response needs such as leaks and significant water spills, physical building needs (i.e. painting needs, floor cleaning needs, light fixture repair or replacement needs, etc.).
    • 3)Acts as a "runner" in order to expedite work or service flow.
    • 4)Performs additional duties as assigned by the guest services staff and/or Coordinator or manager
    • 5)Utilizes a multitude of information/communications systems in order to obtain information and/or communicate information.
    • 6)Maintains a highly competent skill and knowledge level of all information communication systems utilized to include all applications on universal workstation and universal printer, telephone system, paging system, etc.
    • 7)Accurately identifies and accesses appropriate computer application in order to obtain or provide required or requests information.
    • 8)Performs basic computer trouble-shooting procedures.
    • 9)Certain designated Guest Services associates provide interpretation as needed.


Education/Experience Required:
  • High School education. 1-3 yrs. Customer Service experience. 1-3 yrs. Hospital or Healthcare experience preferred.


Knowledge, Skills & Abilities Required:
  • Excellent communication skills. Efficient understanding of Customer Service. Positive attitude.
  • Current valid Illinois Drivers License


Physicial Requirements and Working Conditions:
  • Ability to make quick and sound decisions based on individual situations in regards to meeting customer needs. Ability to work week-days, week-ends, holidays, and off shifts in order to serve customers in a medical center environment. Ability to maintain composure and professional behavior in extremely stressful situations. Must present a clean, well groomed, professional appearance at all times. Must be able to perform physical tasks such as standing for the majority of shift, lifting, pushing, moving patients, wheelchairs, carts, etc. Must be able to accommodate all customer areas in various locations of the hospital Must be a team player at all times
  • If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

  • ACH Guest Services Teammate

    2 weeks ago

    Park Ridge, United States Advocate Aurora Health Full time

    Department: 11612 Advocate Lutheran General Hospital - Guest Services: ACH Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: Support team as needed Operational hours coverage Monday-Thursdays 630am-8pm, Fridays 630am-6pm, Saturdays 630am-4pm Major Responsibilities: To emulate the concept of "customer service"...

  • ACH Guest Services Teammate

    2 weeks ago

    Park Ridge, United States Advocate Health Full time

    Major Responsibilities: To emulate the concept of "customer service" while performing all related job duties. 1)Assist in development of "customer service excellence" standards that not only meet but exceed customer expectations. 2)Assist in establishing "customer service standards" policies and procedures. 3)Act as a resource person for all hospital...

  • Store Support Teammate

    1 month ago

    Cedar Park, United States The Buckle, Inc. Full time

    Summary The Store Support Teammate is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the...

  • Store Support Teammate

    1 month ago

    Orland Park, United States Buckle LLC Full time

    Summary The Store Support Teammate is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, this position completes a variety of sales support tasks assigned by the Store Manager. Essential Duties and Responsibilities This description intends to describe the general nature...

  • Guest Service Representative

    1 month ago

    Park Ridge, United States Spire Hospitality Full time

    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile. communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into...

  • Guest Marketing Representative

    4 weeks ago

    Winter Park, United States Guest Marketing Full time

    Are you passionate about marketing and connecting with people? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have an exciting opportunity for you! **Responsibilities**: - Engage with guests in a professional and friendly manner to promote our products/services. - Provide exceptional customer...

  • Guest Service Representative

    2 weeks ago

    Park Ridge, United States Spire Hospitality Full time

    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile. communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into...

  • Customer Service Teammate

    1 month ago

    Cedar Park, United States GO Car Wash Management Corp Full time

    Job DescriptionJob DescriptionTEXT "GOCARWASH" to 25000 to signup for an interview!GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience...

  • Guest Services Manager

    1 month ago

    Park City, United States The Chateaux Full time

    ** Guest Services Manager (Chateaux)** **Job Category****:** Administration **Requisition Number****:** GUEST002605 Showing 1 location **Job Details** **Description** **The Guest Service Manager** would oversee daily operations of the Bell department, Transportation, Ski Valet, Shipping/Receiving, and HOA parking. This person will be responsible for training...

  • Guest Service Representative

    3 days ago

    Overland Park, United States Raymond Management Full time

    ** Guest Service Representative - Part-Time, Full-Time Possible** **Job Category****:** Front Desk **Requisition Number****:** GUEST002619 Showing 1 location **Job Details** **Description** We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first...

  • Guest Sales Specialist

    5 days ago

    Allison Park, United States Monro Auto Service and Tire Centers Full time

    Job Description The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest...

  • ACH Operations Processor Sr

    1 month ago

    International Park, Birmingham, AL, United States, 35243 First Horizon Bank Full time

    Location: On site at location listed in job posting.  At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an...

  • Guest Service Representative

    2 months ago

    Basking Ridge, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard s Guest Service, Representative, Service, Guest, Retail, Hotel

  • Guest Service Representative

    1 month ago

    Basking Ridge, United States Marriott International Full time

    Additional Information Overnight Shift, Front Desk Representative Job Number 24068146 Job Category Rooms & Guest Services Operations Location Courtyard Basking Ridge, 595 Martinsville Road, Basking Ridge, New Jersey, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process...

  • Guest Service Representative

    3 weeks ago

    Basking Ridge, United States Marriott International, Inc Full time

    **Additional Information** Overnight Shift, Front Desk Representative **Job Number** 24068146 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Basking Ridge, 595 Martinsville Road, Basking Ridge, New Jersey, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Manager

    2 weeks ago

    Burr Ridge, United States Kohler Full time

    Work Mode: Onsite_ **Location**:Burr Ridge, Il **Opportunity** Primary responsibilities include: day-to-day supervision of the guest services departments of the Kohler Waters Spa, including Front Desk and Spa Attendants; all marketing and communication efforts for the Kohler Waters Spa, including events, marketing collateral, advertising, social media and...

  • Customer Service Teammate

    1 month ago

    Overland Park, United States GO Car Wash Full time

    **Customer Service Teammate - Overland Park - $12 to $14/hr. (106)** **Job Description** JOB TITLE: Customer Service Teammate (CST) GENERAL SUMMARY OF DUTIES: The Customer Service Teammate (CST) will build relationships with new and existing customers, sell memberships and upsell washes through various sales strategies. The CST will provide all customers...

  • Guest Services Supervisor

    2 months ago

    Park City, United States Westgate Resorts & Spa Full time

    The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operat Guest Service, Guest Services Supervisor, Supervisor, Guest, Hotel

  • Guest Service Expert

    4 weeks ago

    Oak Ridge North, United States Marriott International, Inc Full time

    Job Number 24102342Job Category Food and Beverage & CulinaryLocation The Woodlands Waterway Marriott Hotel & Convention Center, 1601 Lake Robbins Drive, The Woodlands, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that...

  • Guest Services Supervisor

    2 months ago

    Park City, United States Westgate Resorts Full time

    Job Description The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operation of the department. * Work from the Guest Services Desk to dispatch Bell calls. * Train...