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F&I Assistant

3 months ago

Danvers, United States MarineMax Full time
OVERVIEW:The Finance and Insurance (F&I) Assistant is responsible for providing customers a service which includes the vessel/trailer registration and warranty registration of their purchase. The F&I Assistant will also offer support in various areas within the company including Products and Sales.

KEY TASKS:

  • Complete the entire title work process on all new and used vessels and other purchases.
  • Handle calls to and from customers, tag offices and federal offices concerning related issues.
  • Maintain good working relationship with customers by providing timely processing of vessel registrations.
  • Complete warranty registration cards for hull, engine(s) and generator on all new vessels.
  • Contact lending institutions for customer loan payoffs and follow-up on titles not received.
  • Maintain all customer files.
  • Provide assistance at boat shows and other off-site promotional events.
  • Assist Office Manager with receptionist area as needed.
  • Provide back-up support to the Products department including inventory, filing and other projects.
  • Submit funding packages to banks for Business Manager
  • Track registrations and scheduled inspections for all company owned vehicles
  • Other duties as assigned
KEY RESULT AREAS:
  • Customer satisfaction
  • Timeliness and accuracy of paperwork
  • Orderliness of customer files
  • Accuracy of initial warranty registration
  • Timeliness of warranty transfers


*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.