Service Desk Analyst 12:30PM-9:00PM Shift

1 month ago


Norristown, United States MRO Full time

The Service Desk Analyst assists in all aspects of computer support for MRO employees, with a focus on troubleshooting and resolving issues both locally and remotely via the phone*

This is a hybrid role and requires at least 2 days in office per week and one and a half months in office training.

TASKS AND RESPONSIBILITIES:

  1. General
    1. Serving as the first point of contact for customers seeking technical assistance over the phone or email
    2. Utilize the Salesforce CRM to document cases
    3. Monitor ticket activity to ensure tickets are being worked and resolved in a timely fashion with accurate and detailed information
  2. PC/User Administration
    1. Performing remote troubleshooting through diagnostic techniques and pertinent questions
    2. Determining the best solution based on the issue and details provided by customers.
    3. Assign users and computers to proper groups in Active Directory
    4. Create multiple accounts for user community.
  3. Operational Support
    1. Work with Desktop Support and Application Support for support related items
    2. Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately.
    3. Document processes and procedures
  4. Performs other duties as assigned.


SKILLS|EXPERIENCE:

  • 1-3 years in a Help Desk, desktop support, or application support role
  • Excels in customer service and is detail oriented with excellent verbal, written, interpersonal, and presentation skills.
  • Effective problem-solving skills
  • Knowledge of Windows OS, Active Directory, Exchange email administration, Salesforce, SharePoint and Office 365 suite.
  • Familiarity with Google Suite
  • Working understanding of TCP/IP networking and network devices
  • Ability to thrive on a small team in a fast-paced environment.
  • Associates degree and/or equivalent work experience along with a high school diploma (or equivalent) is required.
  • Certifications a plus (A+, MCP, etc.)
  • *This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

  • Fitness Ambassador

    4 weeks ago


    Norristown, Pennsylvania, United States Orangetheory - Franchise #0141 Full time

    Job OverviewAt Orangetheory - Franchise #0141, we're seeking a highly motivated and enthusiastic individual to join our team as a Fitness Ambassador. As a key member of our studio, you will be responsible for delivering exceptional customer experiences, promoting our brand, and contributing to the growth and success of our fitness community.Key...

  • Financial Analyst

    4 weeks ago


    Norristown, United States Delphi-US Full time

    Title: Financial Analyst (Contract) - Job#5147Location: Remote Length: 12+ months Job Description: This position is for an analyst in the Budget & Analysis/ Corporate Portfolio Management Department. Project responsibilities include maintaining master data within the IM and PS modules of SAP, creating new projects, inputting annual project budgets, updating...

  • Fitness Ambassador

    2 weeks ago


    Norristown, Pennsylvania, United States Orangetheory - Franchise #0141 Full time

    Job Title: Sales AssociateJob Summary:We are seeking a highly energetic and enthusiastic Sales Associate to join our team at Orangetheory - Franchise #0141. As a Sales Associate, you will be responsible for greeting members, presenting the Orangetheory concept, and selling memberships to help our studio thrive.Key Responsibilities:Greeting and Engaging with...

  • Food Service Worker

    4 days ago


    Norristown, United States JobsRUs.com Full time

    JobsRUs.com. is seeking to hire a Food Service Worker for our client in Norristown, PA! Benefits Available! Weekly Pay! $11.13/Hour Shift Details: 6:00AM - 3:30PM DESCRIPTION May work anywhere on property where food is prepared. Will assist in setup and serving of food from counters and steamtables. Duties will include cleaning and sanitizing equipment and...

  • Senior Credit Analyst

    4 weeks ago


    Norristown, United States Delphi-US Full time

    Job Title: Credit Analyst (Contract) - Job#5166Location: Norristown, PA- Hybrid (preferred) Or remote The (Sr./Lead) Credit Analyst will provide support to the Credit Manager including preparing analyses on various credit issues, preparing tariff language and supporting regulatory filings, and representing client and making presentations at stakeholder...


  • Norristown, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years nursing experience required.Location: Eagleville, PAShift: 12-Hour Nights (6:45 PM - 7:15 AM, Every Other Weekend Required)Contract Length: 13 weeksWe are looking for an experienced Psychiatric Registered Nurse (RN) to join our team in Eagleville, PA. This is a night shift position requiring strong experience in...


  • Norristown, United States Alera Group Full time

    Job DescriptionAEC Rx, an Alera Group company, is seeking an experienced Senior Business Analyst to join our team.  Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and...


  • Norristown, United States RPh on the Go Full time

    Job DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.We are looking for travel pharmacists to join our team in Pittsburgh, PA for full-time opportunities. This role offers flexibility with shift selection and the potential for competitive pay, benefits, and possible long-term placement if desired.Shift Options: Day shifts available |...

  • Help Desk Operator

    3 months ago


    Norristown, United States Montgomery County Pennsylvania Full time

    SUMMARY Reporting to the Client Services Manager incumbent provides helpdesk support solutions that include but are not limited to software and hardware diagnostics, troubleshoot and repair. This position will also need to assist in software installation for all County departments. The position uses call tracking software to record the progress of calls...


  • Norristown, United States RPh on the Go Full time

    Job DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.RPh on the Go is searching for a Fulfilment Pharmacy Technician to join our team in Norristown,Pennsylvania. This is a 12 week temp to perm position and we are activelyinterviewing to start ASAP.Hours: Mid shift, 10am -6:30pm, rotating weekendsEssential Duties:Process prescription...

  • Material Handler

    2 weeks ago


    Norristown, United States Aerotek Full time

    Job DescriptionJob DescriptionMaterial Handler - 2nd Shift Opening! Hiring immediately!One of our large reputable manufacturing companies is seeking a dedicated and detail-oriented Material Handler for the 2nd shift. This role involves utilizing an RF Scan Gun for inventory control, picking items within the warehouse, packaging and labeling boxes prior to...


  • Norristown, Pennsylvania, United States Resources for Human Development Full time

    Job DescriptionFull Time position: $20/hour.About the RoleMake an impact in Montgomery County as a Psychiatric Rehabilitation Facilitator at Resources for Human Development. As a Psychiatric Rehabilitation Facilitator, you will be working within a program and in the community.Advantages of Working at RHDUp to $1500 Sign-On Bonus.$250 Employee Referral...


  • Norristown, United States ProCare Therapy Full time

    Job DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Are you a Board Certified Behavior Analyst whos passionate about helping children? ProCare Therapy shares that same enthusiasm. We have a full-time role for the 2024-2025 school year supporting a K-12 caseload. Reach out to me via email, text, or phone to learn more or...

  • Service Writer

    1 month ago


    Norristown, United States The Tustin Group Full time

    Summary: The Service Writer is responsible for reviewing additional work reports and providing service quotes as needed. This role ensures consistent and competitive pricing from vendors across all jobs and divisions. Additionally, the Service Writer maintains regular communication with customers to follow up on quote status and ensure customer satisfaction....


  • Norristown, United States Lockheed Martin Full time

    Description:Join Our Team as an Avionics Electronics Engineer where you will work on the development of a sophisticated state-of-the-art avionics product in a world class Integrated Product Development environment.Location:King of Prussia PAAbout Us:At Lockheed Martin, we're on a mission to make a difference in the world. We're looking for you to bring your...

  • Service Coordinator

    1 month ago


    Norristown, Pennsylvania, United States The Tustin Group Full time

    Service Writer Job DescriptionAt The Tustin Group, we are seeking a skilled Service Writer to join our team. The Service Writer is responsible for reviewing additional work reports and providing service quotes as needed. This role ensures consistent and competitive pricing from vendors across all jobs and divisions.Key Responsibilities:Analyze Reports and...


  • Norristown, Pennsylvania, United States Viamericas Full time

    Viamericas is a leading provider of international money transfer and financial services. We are committed to helping immigrants succeed and improve their lives through our high-quality services.Job Overview:We are seeking a skilled Cashier to join our team at ViaCash Store. As a Cashier, you will be responsible for assisting customers with monetary...


  • Norristown, United States Fresenius Medical Care Full time

    Acute Inpatient Registered Nurse - RN - DialysisPURPOSE AND SCOPE: The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordination of clinically competent care including assessment, planning, intervention...


  • Norristown, United States Resources for Human Development Full time $20

    Full Time position: $20/hour.Make an impact in Montgomery County as a Psychiatric Rehabilitation Facilitator at Resources for Human Development! Resources for Human Development is a national human services nonprofit with the broadest possible service mission. RHD specializes in creating innovative, quality services that support people of all abilities...


  • Norristown, United States Kelvin Group Full time

    Sr Service SpecialistDepartment: RD&S Employment Type: Full Time Location: Norristown, PA Description The Senior Service Specialist works as a senior member of a service support team, develops relationships with customers, processes orders, and communicates work order status, etc. as efficiently as possible while providing the highest level of customer...