Senior Organizational Learning Specialist

4 weeks ago

Baltimore, United States SECU Credit Union Full time

SECU is seeking a Senior Organizational Learning Specialist. This person will be frequently onsite in Linthicum, Maryland to facilitate training.

The Senior Organizational Learning Specialist will provide facilitation, technical, and administrative learning support functions for the HRD and Organizational Learning team. This position will be responsible for the facilitation, scheduling, and support of all technical related training for SECU's various technical systems, in addition to supporting competency and enterprise-based development programs. This position will require a significant amount of direct Retail Banking experience and subject matter expertise in all aspects of systems, procedural, and operational processes used within a financial center or branch environment.

The Senior Organizational Learning Specialist will have a solid understanding of sales and service delivery programs as well as direct experience with the administration of credit, consumer and business lending, consumer and business banking including deposit products, and knowledge of and experience with Wealth Management and IRA products.

A day in your life might include:

  • Facilitate technical training programs for new and existing employees. Recommend and implement approved changes to enhance all aspects of the learning experience. Provide one-on-one training sessions as requested.
  • Facilitate training related to onboarding including, but not limited to, orientation and coursework that supports our core values.
  • Work collaboratively with members of the HRD/Organizational Learning team and other business units/stakeholders to assist, deliver, and create new training classes and programs. Participate in new product/service implementation. Review scope of project and recommend training solutions.
Additional Responsibilities may include:
  • Evaluate the effectiveness and success of training by using qualitative, quantitative, and behavioral based metrics.
  • Maintain all training materials to ensure information is relevant, accurate, and current.
This is not meant to be an all-inclusive lists of duties and responsibilities.

What we need from you:

Education Requirements
  • Bachelor's degree in Human Resources, Education or related fields
Experience Requirements
  • At least three to five years of experience in facilitation of training and instructional design. Experience in facilitating and/or designing technical training preferred.
  • Experience developing content suited for multiple delivery channels (instructor-led classes, online virtual classes, computer-based training [CBT] and self-paced training material)
  • 3 to 5 years of experience with financial institution training is required.
  • Proficient in Microsoft Office (Word, Excel, Powerpoint and Visio)
  • Working knowledge of credit union or bank operations is required.
  • Strong knowledge of business banking with exposure to wealth management programs.
  • Excellent presentation skills
  • Must have the ability to handle multiple projects in parallel production, be detail oriented and able to manage fluctuating priorities
  • Experience creating process documents to be used in the flow of work (job aids, etc.)
  • Experience using Articulate Rise helpful
  • Experience with core software OSI/FISERV helpful
Compensation Information: Offers will be commensurate with experience and education. Please Note: We typically hire at or below mid-point, which is $115,100 for this role.
  • Salary: Min. $88,500 - Max. $141,700
Other Compensation Includes:
  • Quarterly incentives based on productivity goals
  • Annual corporate-wide incentives
We provide comprehensive benefits, with a focus on total well-being. These include:
  • Medical, vision, dental benefits
  • 401k plan with company matching
  • Generous sick, vacation and personal leave
  • And more...2025 SECU Benefit Guide

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.

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