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Desktop Support Technician.

1 month ago

Midland, United States Pyramid Consulting Full time

Immediate need for a talented Desktop Support Technician. This is a 12+ Months Contract opportunity with long-term potential and is located in Midland, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-33378

Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
  • Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.
  • Advise Site Support team on daily tasks, projects, and coverage schedule
  • Share daily monitoring and direction of the L48 Site Support team and participate in the responsibilities of the group.
  • Enforce policies and procedures for the team.
  • Review metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop Support.
  • Develop, analyze and communicate metrics related to Site Support.
  • Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups.
  • Work closely with the other support teams to ensure customer issues are resolved in a timely manner.

Key Requirements and Technology Experience:

  • Legally authorized to work in the United States.
  • 5+ years of relevant work experience in infrastructure.
  • 5+ years of experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
  • 5+ years of troubleshooting experience within the Windows environment.
  • Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10 troubleshooting.
  • 3+ years of experience with low level configuration and security of the Windows client operating system.
  • 1+ years of experience evaluating enterprise client hardware.
  • Physical requirements:Able to lift computer equipment that weighs up to 30 lbs. from the floor.
  • Bend, stoop, crawl under tables/desks to connect needed wiring.
  • Able to bend to pick up equipment and load a cart. Individual item may weigh up to 30 lbs.
  • Able to push/pull equipment on a cart of up to 100 lbs .
  • Bachelor's Degree or higher in Computer Science, Information Technology, MIS or related field.
  • 1+ years of IT leadership experience.
  • Experience working in a team-oriented, collaborative environment.
  • Customer Skills with the ability to understand and promote necessary skills related to interfacing with customers.
  • Communication with excellent written and oral communications.
  • Decision making with the ability to make timely, effective decisions.
  • Initiative with the ability to act in the absence of immediate direction and achieve results.
  • Relationships / Network with the ability to maintain relationships and build networks to accomplish business objectives.
  • Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right.
  • Delivers results through realistic planning to accomplish goals.
  • Generates effective solutions based on available information and makes timely decisions that are safe and ethical.

Our client is a leading Oil and Natural Gas Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.