Service Account Manager

2 weeks ago

Draper, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Service Account Manager Associate the duties include those being responsible for providing process and operational support to the functions within Business Operations Family. This position will also be responsible for quality reporting, analysis, and audits, and for developing plans and programs to support continuous quality improvement using applicable tools.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 4:30 PM. It may be necessary, given the business need, to work occasional overtime. Our office is located at 12921 S Vista Station Blvd, Ste 200, Draper, UT, 84020 (Employees must reside within a commutable distance of the location).

We offer 4 weeks of paid on-the-job training 8:00am - 4:30pm.

Primary Responsibilities:

  • As the Service Account Manager, you will be monitoring this critical role to ensuring client and individual funds are posted promptly and properly.
  • Any SLA miss could result in regulatory complaints and/or loss of confidence from clients.
  • You will be responsible for processing all banking financial transactions and tax related corrections and providing feed back to the accounts on any sensitive information.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR higher
  • Must be 18 years of age OR older
  • 1+ years of Banking, Financial Transactions experience
  • Experience using Microsoft Excel (creating spreadsheets, v-lookups, pivot tables, and formulas), Microsoft PowerPoint (creating, editing, and presenting slide decks), and Microsoft Outlook (scheduling calls)
  • Proficient with computer data entry; keyboarding and ten-key
  • Experience balancing transactions, researching check payments, processing transactions on accounts
  • Understanding of balancing of debits/credits on internal accounts
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 4:30 PM, Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

  • 6+ months experience working with Health Savings Accounts
  • Accounting experience
  • Basic understanding of federal banking regulations as they relate to Checks and ACH's
  • Processing and researching EFT payments

Soft Skills:

  • Critical thinking skills
  • Ability to work independently and in a team environment
  • Flexibility and ability to change between different tasks as needed

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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