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Credentialing Specialist

4 months ago

Brentwood, United States IDEMIA Full time
Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

  • Retrieve biometric files to upload to the federal portal
  • Evaluate data in biometric files to ensure accuracy
  • Report on biometric submittals to ensure full transmission
  • Resubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identified
  • Review credentialing files and work with candidates to obtain missing, incomplete, and expiring items
  • Inputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing process
  • Work with cross functional teams with recommendations on how to improve and further develop Customer Relationship Management (CRM) tool
  • Oversee all regulatory compliance expectations for state and federal programs
  • Formulate criteria and workflows for candidates to follow to meet state and federal requirements to gain system access
  • Identify and recommend improvements to workflows and processes to improve accuracy and efficiency
  • Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
  • Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information, and employer information
  • Use Microsoft Outlook daily to perform administrative duties
  • Participate in collaborative meetings and may serve as point of contact for specific programs or platforms
  • Support recurring internal and external audit of records
  • Apply concept of continuous improvement to develop new skills during changing initiatives
  • Communicate with internal personnel as well as external job applicants
  • Adhere to all company and department employment policies regarding security and confidentiality
Qualifications

Knowledge, Skills, and Abilities
  • Customer Relationship Management (CRM) tool experience
  • Analytical skills to receive, assemble and report on data records
  • Extremely attentive to details
  • Possess a high level of self-motivation and energy and can work with minimal supervision
  • High organizational and time management skills
  • Highly developed oral and written communication skills
  • Fosters working relationships with leadership and other contract Points of Contact
  • Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
  • Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
  • Ability to work as part of a team with excellent interpersonal skills
Qualifications, Education, and Experience
  • Minimum 2 years credentialing experience
  • Bachelor's or associate degree preferred
  • Minimum 3 years working in a corporate office environment working with multiple internal and external customers