Technical Support Engineer

4 weeks ago

Detroit, United States Dynatrace Full time
Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

As a Technical Support Engineer, you will be an integral part of our customer support and success.  You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.  In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”. 

  • Troubleshooting is your passion 

  • Enterprise application support experience 

  • You are fascinated by technical challenges and think outside the box 

  • Enjoy being creative and show a high-energy with a passion for winning 

  • Strong communication and presentation skills 

  • Self-motivated with a strong work ethic 

  • Hands-on team player and proactive person of action 

  • Passion for exchanging knowledge with other colleagues and suggesting product improvements 

This position will work in a  2- day per week Hybrid Schedule from the Detroit office.

Qualifications

Minimum Requirements  

  • 1+ years of related technical work experience such as systems administration, devops, site reliability, etc. 

  • 1+ years of experience with usage and mid-level administration of Windows and Linux operating systems. 

  • 1+ years of experience with CLI

  • 1+ years of experience working with SaaS applications and infrastructure  

  • Bachelor's degree or relevant technical support related experience or training   

Preferred Skills and Experience  

  • Ability to complete Dynatrace Associate Certification within 6 months of hire

  • 3+ years of related technical work experience (ex: sysadmin/devops, support, etc.) 

  • Experience with software support and troubleshooting 

  • Demonstrated experience and comfort with small to medium group customer contact, including application specialists, architects, developers, and mid- to senior-level management, via email, chat or video conferencing applications  

  • Ability to display an understanding of networking and protocols such as TCP/IP, HTTP, DNS, SSL, and BGP, as well as diagnostic tools such as Wireshark, HTTPWatch and Fiddler  

  • Current relevant industry certifications (ex. LFCS, CompTIA Network+, Cisco CCNA, etc.)  

  • Familiar with one or more cloud platforms such as AWS, Azure, and Pivotal Cloud Foundry  

  • Exposure to Java, Python, or other programming languages  

  • Exposure to NoSQL database platforms such as Elasticsearch and Cassandra  

  • Experience with ticketing and collaboration management tools such as Zendesk, Jira, and Confluence 

This position will work in a  2- day per week Hybrid Schedule from the Detroit office.

Additional Information

DOE, annual salary is $70K - $80K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contactcareers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish.EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

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