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Senior Helpdesk Specialist- MO
3 weeks ago
Senior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk This position is contingent upon contract award and government funding of the program. Duties and Responsibilities: Responsible for providing technical assistance and support related to computer systems, hardware, or software Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution Responds to email or chat messages for customers seeking help Walks customers through problem-solving process Runs diagnostic programs to resolve problems Follows up with customers to ensure issue(s) were resolved Gains feedback from customers about system usage Runs reports to determine malfunctions that continue to occur Creates a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk Attempt First Call Resolution (FCR) for all requests received Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution. Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts Supervisory Responsibilities: No Other duties as assigned Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) Associates Degree plus eight years of relevant experience Operational experience with ServiceNow Experience in the Intelligence Community Exhibit excellent customer service, organizational and time management skills DoD 8140 (formerly 8570.01-M), IAT Level I: Must have current A+ CE or Security+ CE Certification Knowledge, Skills and Abilities: Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written. Must be able to handle confidential information with discretion. Must be detail oriented with the ability to manage multiple tasks. Motivated self-starters. Attention to detail Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program. Join our Talent Network
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Senior Helpdesk Specialist- MO
2 weeks ago
St Louis, United States Chenega Corporation Full timeSenior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...
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Senior Helpdesk Specialist- MO
2 weeks ago
St Louis, United States Chenega Corporation Full timeSenior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request when...
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Junior Helpdesk Specialist- MO
1 week ago
St Louis, United States Chenega Corporation Full timeJunior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-011 Company Job Title: Junior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...
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Junior Helpdesk Specialist- MO
5 days ago
St Louis, United States Chenega Corporation Full timeJunior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-011 Company Job Title: Junior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...
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Intermediate Helpdesk Specialist- MO
2 weeks ago
St Louis, United States Chenega Corporation Full timeIntermediate Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-015 Company Job Title: Intermediate Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...
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Junior Helpdesk Specialist- MO
4 days ago
St Louis, Missouri, United States Chenega Corporation Full timeJunior Helpdesk Specialist- MOSaint Louis, MO Join our Talent NetworkChenega Agile Real-Time Solutions (CARS)C-CARS-24-011Company Job Title: Junior Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when contacting the...
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Intermediate Helpdesk Specialist- MO
2 months ago
St. Louis, United States Chenega MIOS SBU Full timeIntermediate Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-015 Company Job Title: Intermediate Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when...
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Junior Helpdesk Specialist- MO
2 months ago
St. Louis, United States Chenega MIOS SBU Full timeJunior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-011 Company Job Title: Junior Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when contacting...
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Junior Helpdesk Specialist- MO
3 weeks ago
St. Louis, United States Chenega MIOS SBU Full timeJunior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-011 Company Job Title: Junior Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when contacting...
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Helpdesk Subject Matter Expert- MO
2 months ago
St. Louis, United States Chenega MIOS SBU Full timeHelpdesk Subject Matter Expert- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-012 Company Job Title: Helpdesk Subject Matter ExpertClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when...
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Helpdesk Subject Matter Expert- MO
3 weeks ago
St. Louis, United States Chenega MIOS SBU Full timeHelpdesk Subject Matter Expert- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-012 Company Job Title: Helpdesk Subject Matter ExpertClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when...
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Junior Helpdesk Specialist
3 weeks ago
St Louis, United States TEKsystems Full timeDescription: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. MUST HAVE AN ACTIVE TOP SECRET SCI CLEARANCE. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in...
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Junior Helpdesk Specialist
3 weeks ago
St Louis, United States TEKsystems Full timeDescription: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. MUST HAVE AN ACTIVE TOP SECRET SCI CLEARANCE. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in...
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Junior Helpdesk Specialist
2 weeks ago
St Louis, United States TEKsystems Full timeDescription: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. MUST HAVE AN ACTIVE TOP SECRET SCI CLEARANCE. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in...
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Junior Helpdesk Specialist
3 days ago
St Louis, United States TEKsystems Full timeDescription: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in providing technical assistance and support related...
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Senior PKI Administrator
1 month ago
St Louis, United States Chenega Corporation Full timeSenior PKI Administrator - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-016 Company Job Title: Senior PKI Administrator Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: PKI support provides superior customer service PKI Support in direct support of customer...
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Senior PKI Administrator
3 weeks ago
St Louis, United States Chenega Corporation Full timeSenior PKI Administrator - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-016 Company Job Title: Senior PKI Administrator Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: PKI support provides superior customer service PKI Support in direct support of customer...
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Senior PKI Administrator
1 month ago
St Louis, United States Chenega Corporation Full timeSenior PKI Administrator - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-016 Company Job Title: Senior PKI Administrator Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: PKI support provides superior customer service PKI Support in direct support of customer certificate...
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Senior PKI Administrator
1 week ago
St Louis, United States Chenega Corporation Full timeSenior PKI Administrator - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-016 Company Job Title: Senior PKI Administrator Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: PKI support provides superior customer service PKI Support in direct support of customer certificate...
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Senior PKI Administrator
4 weeks ago
St Louis, United States Chenega MIOS SBU Full timeSenior PKI Administrator - MO Saint Louis, MOJoin our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-016 Company Job Title: Senior PKI Administrator Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: PKI support provides superior customer service PKI Support in direct support of customer...