Junior Helpdesk Specialist- MO

3 weeks ago

St Louis, United States Chenega MIOS SBU Full time

Junior Helpdesk Specialist- MO

Saint Louis, MO Join our Talent Network

Chenega Agile Real-Time Solutions (CARS)

C-CARS-24-011

Company Job Title: Junior Helpdesk Specialist

Clearance: TS/SCI

Location: St. Louis, MO

FLSA Status: Exempt, Full Time, Regular

Summary:

Helpdesk Specialist provide superior customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk

This position is contingent upon contract award and government funding of the program.

Duties and Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software

  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution

  • Responds to email or chat messages for customers seeking help

  • Walks customers through problem-solving process

  • Runs diagnostic programs to resolve problems

  • Follows up with customers to ensure issue(s) were resolved

  • Gains feedback from customers about system usage

  • Runs reports to determine malfunctions that continue to occur

  • Creates a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk

  • Attempt First Call Resolution (FCR) for all requests received

  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.

  • Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts

  • Supervisory Responsibilities: No

  • Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma, / GED plus six years of relevant experience

  • Operational experience with ServiceNow

  • Experience in the Intelligence Community

  • Exhibit excellent customer service, organizational and time management skills

  • DoD 8140 (formerly 8570.01-M), IAT Level I: Must have current A+ CE or Security+ CE Certification

Knowledge, Skills and Abilities:

  • Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.

  • Must be able to handle confidential information with discretion.

  • Must be detail oriented with the ability to manage multiple tasks.

  • Motivated self-starters.

  • Attention to detail

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Join our Talent Network

  • Junior Helpdesk Specialist- MO

    2 weeks ago

    St Louis, United States Chenega Corporation Full time

    Junior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-011 Company Job Title: Junior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...

  • Junior Helpdesk Specialist- MO

    1 week ago

    St Louis, United States Chenega Corporation Full time

    Junior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-011 Company Job Title: Junior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...

  • Junior Helpdesk Specialist- MO

    7 days ago

    St Louis, Missouri, United States Chenega Corporation Full time

    Junior Helpdesk Specialist- MOSaint Louis, MO Join our Talent NetworkChenega Agile Real-Time Solutions (CARS)C-CARS-24-011Company Job Title: Junior Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when contacting the...

  • Senior Helpdesk Specialist- MO

    1 month ago

    St Louis, United States Chenega Corporation Full time

    Senior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...

  • Senior Helpdesk Specialist- MO

    2 weeks ago

    St Louis, United States Chenega Corporation Full time

    Senior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...

  • Senior Helpdesk Specialist- MO

    3 weeks ago

    St Louis, United States Chenega Corporation Full time

    Senior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...

  • Senior Helpdesk Specialist- MO

    2 weeks ago

    St Louis, United States Chenega Corporation Full time

    Senior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request when...

  • Intermediate Helpdesk Specialist- MO

    2 weeks ago

    St Louis, United States Chenega Corporation Full time

    Intermediate Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-015 Company Job Title: Intermediate Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...

  • Junior Helpdesk Specialist

    4 weeks ago

    St Louis, United States TEKsystems Full time

    Description: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. MUST HAVE AN ACTIVE TOP SECRET SCI CLEARANCE. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in...

  • Junior Helpdesk Specialist

    3 weeks ago

    St Louis, United States TEKsystems Full time

    Description: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. MUST HAVE AN ACTIVE TOP SECRET SCI CLEARANCE. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in...

  • Junior Helpdesk Specialist

    2 weeks ago

    St Louis, United States TEKsystems Full time

    Description: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. MUST HAVE AN ACTIVE TOP SECRET SCI CLEARANCE. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in...

  • Junior Helpdesk Specialist

    7 days ago

    St Louis, United States TEKsystems Full time

    Description: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. *Shift start times (8 hr shifts) 5:00am, 6:00am, 7:00am, 8:00am, 9:00am Duties and Responsibilities: Assist in providing technical assistance and support related...

  • Intermediate Helpdesk Specialist- MO

    2 months ago

    St. Louis, United States Chenega MIOS SBU Full time

    Intermediate Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-015 Company Job Title: Intermediate Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when...

  • Helpdesk Subject Matter Expert- MO

    2 months ago

    St. Louis, United States Chenega MIOS SBU Full time

    Helpdesk Subject Matter Expert- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-012 Company Job Title: Helpdesk Subject Matter ExpertClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when...

  • Helpdesk Subject Matter Expert- MO

    3 weeks ago

    St. Louis, United States Chenega MIOS SBU Full time

    Helpdesk Subject Matter Expert- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-012 Company Job Title: Helpdesk Subject Matter ExpertClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when...

  • Junior Workflow Monitor

    2 months ago

    St Louis, United States Chenega Corporation Full time

    Junior Workflow Monitor - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) Company Job Title: Junior Workflow Monitor Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...

  • Junior Workflow Monitor

    3 weeks ago

    St Louis, United States Chenega Corporation Full time

    Junior Workflow Monitor - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) Company Job Title: Junior Workflow Monitor Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...

  • Junior PSOC Administrator

    2 months ago

    St. Louis, United States Chenega MIOS SBU Full time

    Junior PSOC Administrator - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-018 Company Job Title: Junior PSOC AdministratorClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...

  • Junior PSOC Administrator

    3 weeks ago

    St. Louis, United States Chenega MIOS SBU Full time

    Junior PSOC Administrator - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-018 Company Job Title: Junior PSOC AdministratorClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...

  • Junior Enterprise Watch

    2 months ago

    St. Louis, United States Chenega MIOS SBU Full time

    Junior Enterprise Watch - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)Company Job Title: Junior Enterprise WatchClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Enterprise Watch services encompass delivering proactive collection, dissemination, and monitoring of mission system and...