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Help Desk Administrator

2 months ago

Colorado Springs, United States Jacobs Full time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:

  • Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
  • Mitigation of orbital conflicts.
  • Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
  • Operations and maintenance of classified communications.
  • Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

  • Cheyenne Mountain Space Force Station (CMSFS), Colorado
  • Peterson Space Force Base (PSFB), Colorado
  • Offutt Air Force Base, Nebraska
  • Vandenberg Space Force Base, California
  • Numerous sensor and forward operator sites around the world

Description of Duties:

The Help Desk Administrator supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

  • Answering system, network, and application questions via telephone and email.
  • Evaluating the impacts and results of system troubleshooting.
  • Creating, tracking, reviewing, updating, and concluding actions in Remedy within the Government’s timelines. 
  • Assigning and following up on the maintenance actions of other work centers coordinating a variety of CMSFS Work Order activities.
  • Maintaining and improving the already excellent relationship between Government leadership and the NISSC II contractor team.
  • Serving as a NISSC II team Subject Matter Expert (SME) and advisor on all matters related to CFP processes and mission systems status.
  • Preparing, submitting, and briefing daily, weekly, and monthly metrics and status reports.
  • Serving as a coordination point for CMSFS mission partners and customers.
  • Other tasks and responsibilities may include developing and updating operational checklists, concepts of operations, communication matrices, and related plans and documentation. 

***This position is on-site in Colorado Springs, CO, and reports to Cheyenne Mountain.

Resumes, in month and year format, must be submitted with application in order to be considered for the position.  The selected candidate may be assigned as one of our teammate companies.