Insurance Verification Representative

2 weeks ago

Lubbock, United States Lubbock Heart & Surgical Hospital Full time
JOIN OUR TEAM

Are you looking to be one of the team? To be part of the family and not just another number? Are you looking for a positive work environment where teamwork and diversity are key?

We value your contributions. Every role in our hospital has an impact on each of our patients. We work hard to make sure our employees love their work here. Many have been with us from the very beginning. Because we’re physician-owned, we understand the value of having a well-trained, well-resourced staff. When it comes to procedural healthcare, experience matters.

Lubbock Heart & Surgical Hospital is committed to providing better outcomes for our employees

  • Great Benefits – Medical, Vision, Dental, PTO & 401K
  • Individually Tailored 6-12 Week Orientation
  • Opportunities for Advancement
  • Career Ladder for RNs, LVNs, & CSTs
  • Consumer discounts through Perks
  • Family Atmosphere
  • Opportunity for Multi-Unit Training
  • Free CEUs through Cornerstone, our online training system
We are looking for a dedicated Insurance Verification Representative like you to join our Lubbock Heart team. Your shift will be Full Time Days.

What You Will do in this Role:
  • Verify specific customer data during non-face-to-face transaction/s/
  • Utilize additional data points for fraud detection.
  • Comply with governmental policies.
  • Initiate the pre-cert process.
  • Informing all clinical departments of patient information
  • Up-date the case schedule and fax to all appropriate departments
  • Communicate with Director of Patient Accounts of any non-contracted insurance parties.
  • Communicate with patient and doctor of admit procedure times.
  • Notify all appropriate departments of any add on patients.
  • Utilized excel spreadsheets for all schedules.
  • Enter and update information in the HMS system concerning benefits.
What Qualifications You Will Need:
  • High School Diploma
  • 1-2 years of college preferred
  • Minimum of 2 years customer service
  • Knowledge of medical terminology and healthcare experience preferred
  • Excellent communication skills, verbal and written; interpersonal, and conflict resolution
  • Computer experience
  • Insurance billing experience preferred
  • Ability to conduct timely, impartial, and accurate interviews
  • Ability to document correctly and accurately
  • Knowledge of hospital office practices and procedures


Shift: Full Time

Lubbock Heart & Surgical Hospital specializes in the care of cardiac, orthopedic, nephrology, urology, and general medical patients. We are also a highly active inpatient center mainly centered on surgical procedures that include cardiothoracic, orthopedic, urology, and general surgery. We have a 24-hour Emergency Department with 5 fully equipped ED rooms, 4 fully operating OR rooms, 4 cardiac catherization labs with 1 electrophysiology room, 11-day surgery rooms, 58 acute care beds spread over three units, and 16 cardiac critical care rooms. We pride ourselves on giving the best overall care possible to our patients and on our family style atmosphere that includes everyone: patients and their families, physicians, and our employees.

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