Donor Service Representative

2 months ago


Daytona Beach, United States City Thrift Daytona,FL #120 - Daytona Full time

Classification: Non-Exempt

Reports to: Call Center Manager

Job overview:

A CSR is responsible for successfully petitioning donations for resalable clothing and household items by conducting outbound phone contacts in a professional and courteous manner. A CSR is accountable for successfully achieving campaign Key Performance Indicators (KPI) (i.e. Average Leads/hr., Average Pick-up Percentage, Cancel Rate Percentage) and for creating a high level of customer satisfaction.

Responsibilities and duties:

  • Be observant to any and all safety concerns surrounding your work area.
  • Communicates and models charity standards for customer service.
  • Assures compliance with established operating policies and procedures and Employee Handbook.
  • Maintain a professional demeanor while scheduling donation pickup appointments in a timely manner.
  • Sustain a focus of achieving an exceptional call experience for the donor or potential donor.
  • Provide accurate information in a positive manner when answering questions and/or addressing customer concerns.
  • Effectively interact with co-workers in promoting a professional and friendly work environment with a sense of teamwork.
  • Following the proper chain of command and in a timely manner accurately communicate any issues and/or important information which might affect the effective operation of the business or the integrity of the foundation.
  • Accurately complete and submit all required documentation in a timely manner
  • Conduct follow-up calls to donors verifying pickup schedule and that all pertinent information has been entered accurately.

Qualifications:

  • Ability to concentrate and pay close attention to detail.
  • Must be comfortable in a high activity multi-task environment with a sense of urgency.
  • Must have excellent verbal and written communication skills.
  • Must enjoy working within a team environment.
  • Must be able to maintain a friendly attitude towards both customers and co-workers.
  • Aptitude with computer programs

Education and Experience:

  • High school diploma or equivalent; a combination of education and experience that yields the required knowledge, skills and abilities.
  • High level of diplomacy and interpersonal skills.


  • Daytona Beach, United States City Thrift Daytona,FL #120 - Daytona Full time

    Classification: Non-Exempt Reports to: Call Center Manager Job overview: A CSR is responsible for successfully petitioning donations for resalable clothing and household items by conducting outbound phone contacts in a professional and courteous manner. A CSR is accountable for successfully achieving campaign Key Performance Indicators (KPI) (i.e. Average...


  • Daytona Beach, Florida, United States City Thrift Daytona,FL #120 - Daytona Full time

    Job Summary:As a Donor Service Representative at City Thrift Daytona,FL #120 - Daytona, you will be responsible for successfully petitioning donations for resalable clothing and household items by conducting outbound phone contacts in a professional and courteous manner.Key Responsibilities:• Be observant to any and all safety concerns surrounding your...

  • Donor Screening_

    5 months ago


    Daytona Beach, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...

  • Donor Screening

    5 months ago


    Daytona Beach, United States Biolife Plasma Services Full time

    Job Description About BioLife Plasma Services Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program,...

  • Donor Screening

    5 months ago


    Daytona Beach, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...


  • Daytona Beach, United States Embry-Riddle Aeronautical University Full time

    Job Description Since its inception, Embry-Riddle Aeronautical University has remained best in class - the unquestioned global leader in aerospace education, and the definitive source of innovation in aviation and aerospace education and research. The largest, most comprehensive institution of its kind, Embry-Riddle was founded in 1926, 22 years after the...


  • 'Ewa Beach, United States Child and Family Service Full time

    Job Title: Donor Relations SpecialistChild & Family Service is seeking a highly organized and detail-oriented Donor Relations Specialist to join our Office of Advancement. As a key member of our team, you will play a critical role in ensuring the smooth operation of our donor database, gift processing, and donor engagement efforts.Key...

  • Donor Advisor

    4 weeks ago


    West Palm Beach, United States HOPE MEDIA GROUP Full time

    Job Summary The Donor Advisor cultivates a portfolio of 150 to 200 donors with major gift capacity for all Hope Media Group brands. The Donor Advisor plans and implements Individual Development Plans with each portfolio donor or prospect. IDPs include matching donors' passions and interests with brands, projects and initiatives at Hope Media Group; care for...


  • Riviera Beach, Florida, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to donors, and maintaining a safe and efficient work environment.Key...


  • Riviera Beach, Florida, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process. You will also be responsible for monitoring the donor and the pheresis process, responding to specific...


  • West Palm Beach, Florida, United States HOPE MEDIA GROUP Full time

    Job SummaryThe Donor Advisor is a key member of the Hope Media Group team, responsible for cultivating a portfolio of 150 to 200 donors with major gift capacity for all Hope Media Group brands. This role requires a strong ability to build relationships, communicate effectively, and think strategically to identify and solicit major gifts.Key...


  • Myrtle Beach, South Carolina, United States SunCoast Advertising Full time

    Customer Service ExecutiveSunCoast Advertising is seeking a highly motivated and energetic individual to join our team as a Customer Service Executive. As a key member of our team, you will be responsible for representing our clients and providing exceptional customer service.Responsibilities:Represent clients and convey their brand, mission, and offerings...


  • Daytona Beach, Florida, United States Quipt Home Medical Full time

    Job Title: Customer Service RepresentativeQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and services. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.As a Customer Service Representative, you will be the primary point of contact for patients,...


  • Virginia Beach, United States OED Solutions Full time

    We partner with charitable organizations to amplify their programs and drive positive change. We're currently seeking a dedicated Client Service Representative to join our expanding team. In this role, you'll serve as the first point of contact for our Fundraising and Marketing & Communications teams, helping to process donations, manage our database, and...


  • Myrtle Beach, South Carolina, United States Myrtle Wave Marketing Full time

    Customer Service RepresentativeJoin Myrtle Wave Marketing as a Customer Service Representative and take the first step towards a rewarding career in marketing.We are seeking a highly motivated and energetic individual to serve as a liaison for our clients, connecting customers with their brand, mission, and products/services.Key Responsibilities:Provide...


  • Daytona Beach, Florida, United States AdventHealth Daytona Beach Full time

    Job SummaryAdventHealth Daytona Beach is seeking a highly skilled Member Services Representative to join our team. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members and guests.Key ResponsibilitiesPresents and sells products and services to current and potential membersMay assist in the...


  • Daytona Beach, Florida, United States Kavaliro Full time

    Sr. Director of Philanthropy Job DescriptionKavaliro's client is seeking a seasoned Sr. Director of Philanthropy to spearhead their fundraising efforts and manage a robust portfolio of individual donors. This leadership role is crucial in developing and sustaining relationships to secure major gifts that advance the organization's mission.Key...


  • Daytona Beach, Florida, United States Kavaliro Full time

    Lead Fundraising EffortsKavaliro's client seeks a seasoned Sr. Director of Philanthropy to spearhead fundraising initiatives and manage a diverse portfolio of individual donors. This critical role is pivotal in fostering relationships to secure major gifts that drive the organization's mission forward.Key Responsibilities:Cultivate and maintain strong...


  • Daytona Beach, Florida, United States Kavaliro Full time

    Kavaliro's client is seeking a seasoned Strategic Philanthropy Leader to spearhead their fundraising efforts and manage a diverse portfolio of individual donors. This pivotal role is essential in fostering and maintaining relationships to secure major gifts that advance the organization's mission.Key Responsibilities:Cultivate and maintain strong...


  • Daytona Beach, United States Kavaliro Full time

    Kavaliro’s client is seeking a dynamic  Sr. Director of Philanthropy  to lead their fundraising efforts and manage a robust portfolio of individual donors. This leadership role is essential in developing and sustaining relationships to secure major gifts that advance the organization's mission. Key Responsibilities: Cultivate and maintain strong...