Patient Service Rep
1 week ago
Join our team as a days shift, full-time, Gastrology Clinic Patient Service Rep in Tulsa, OK.
Fulfilling your purpose begins here:
People First, Always. Here's how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more
Your team is bigger than your department:
- Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women's Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
- Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
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Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
Review face sheet with patient at time of visit and has patient sign sheet verifying information.
Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
Receive payment for co-pays, co-insurance, and outstanding balances.
Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
Monitor and maintain waiting room and work area to ensure a clean and professional environment.
Is knowledgeable of the location and contents of the SDS manual.
Limit access to patient/employees information on a job related need to know basis.
Demonstrate effective verbal and written communication.
Qualifications
Job Requirements:
- High School Diploma or GED
Preferred Job Requirements:
- Previous customer service experience
- Previous medical office experience
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