Patient Service Rep

1 week ago

Tulsa, United States Trinity Employment Specialists Full time
Job DescriptionJob Description

Patient Service Rep | Tulsa, OK

Saturday – Sunday 7AM – 7PM

The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Practice Administrator.

Position Qualifications: Requirements:

• High School Diploma/GED

• Six (6) months related job experience in a medical office or equivalent

• Strong interpersonal and communication skills

Skills, Proficiencies, and Knowledge:

• Experience working with computers and various software programs, performing data entry and quickly learning new computer systems as needed.

• Ability to handle incoming calls, take clear messages, schedule appointments, and understand common medical terminology.

• Familiarity with electronic medical records systems like EPIC is highly desirable.

• Knowledge of insurance policies, billing procedures, and other front office administrative work.

• Strong customer service skills and communication abilities.

• Able to juggle multiple tasks simultaneously while delivering excellent patient care.

• Clear verbal and written communication skills

Presentation is:

• Be professional

• Have a clean and neat appearance

• Maintain a clean and organized work area

• Remember what you always represent

#KF


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* Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
* Interview patients or their representatives to identify problems relating to care.
* Refer patients to appropriate health care services or resources.
* Maintain knowledge of community services and resources available to patients.
* Explain policies, procedures, or services to patients using medical or administrative knowledge.
* Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
* Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
* Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

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