Customer Retention Specialist

2 weeks ago

Austin, United States Fairway Lawns Full time
Description

Join our team at RealGreen and unleash your potential At RealGreen, we're not just about perfectly manicured landscapes; we strive to cultivate a workforce that flourishes.

RealGreen, a partner of Fairway, in Austin, TX is seeking to add an extraordinary new team member to our company. The Customer Retention Specialist is responsible for providing high-quality customer retention services and ensuring high level of customer satisfaction through proactive support and active listening.

This position pays $21.00-$25.00 per hour depending on experience.

Why You'll Love Working for Us:
  • Consistent, year-round pay and employment
  • Medical, dental, vision, and life insurance
  • Paid time off (PTO)
  • Paid holidays
  • 401(K) plan with matching up to 5%
  • Collaborative team environment
  • Career growth opportunities
What You'll Do:
  • Respond to customer inquiries/call logs via phone, email, and texting in a timely and professional manner.
  • Address customer concerns, provide solutions and provide awareness of the value of our service.
  • Accurately input and update customer information, and other relevant data into the company's system(s)
  • Communicate with other departments to coordinate and resolve customer issues and order discrepancies
  • Maintain a positive and professional attitude towards customers and colleagues at all times
  • Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings (Voice of the Customer)
  • Manage large amounts of inbound and outbound customer service calls
  • Assist with other administrative or branch tasks as needed
What We Need from You:
  • High school diploma or equivalent
  • Some post-high school education preferred, but not required
  • 1+ years previous experience in customer service and data entry preferred
  • Bi-lingual is a plus but not required
  • Ability to multitask in a fast-paced environment
  • Ability to work calmly under pressure
  • Demonstrated excellent written and verbal communication skills
  • Strong attention to detail and accuracy
  • Proficiency with Microsoft Office and other computer applications
  • Able to sit for long periods and lift at least 15 pounds at a time with or without reasonable accommodation
  • Positive and professional attitude with a willingness to learn and adapt to change
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills with the ability to identify and resolve issues quickly

At Fairway Lawns, equal talent will always get equal opportunity. Drug Free Workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#zrfairway

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