Customer Service Specialist
3 months ago
Our Company's Story:
Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.
Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners' businesses.
Our Core Values:
- Stewardship
- Integrity
- People-Centric
- Innovation
- Servantship
- Safety: Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve. We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility to safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
- Quality Assurance: It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products/services that exceed expectations, promote continuous improvement, and ensure the satisfaction and trust of our people and customers alike. Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
- Inventory: Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations. We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence. Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
- Customer Service Experience and Customer Business Growth: Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do. We are dedicated to creating an unparalleled customer service experience through attentive, personalized, and timely support. Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
- Meeting Location-based Goals: Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission. Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
- Personnel Management: Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity. Via strategic leadership, transparent communication, and ongoing support/development, our goal is to create an environment where every individual can thrive and contribute their best to the success of our collective endeavors.
- Financials: Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments. Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.
Summary:
As a Customer Service Specialist, your main responsibility is to provide excellent customer service and support to customers. You will be the main point of contact, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction. This involves actively listening to customers, understanding their needs, and providing appropriate solutions or assistance in a timely and professional manner. You will also troubleshoot and resolve customer complaints, develop a strong understanding of the company's products or services, and assist with order processing. Additionally, maintaining a positive attitude, accurately documenting customer interactions, and continuously seeking process improvements are important aspects of the role. By delivering exceptional customer service and contributing to customer satisfaction, you play a vital role in building customer relationships and upholding the company's reputation.
Furthermore, you may be responsible for ensuring that our customers are buying the full product mix, identifying and landing new business, and also maintaining current business. By demonstrating exceptional customer service and building rapport with customers, you help ensure their continued business and foster long-term relationships.
Overall, as a Customer Service Specialist, your responsibilities may extend beyond customer support, encompassing up-selling, bringing on new customers, and maintaining current business. By actively seeking opportunities to generate additional sales and focusing on customer retention, you contribute to the company's growth and success.
-
Customer Service Specialists
4 months ago
Austin, United States Rollins Full time** Customer Service Specialists** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021754 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...
-
Customer Service Specialist
3 weeks ago
Austin, United States AdaptHealth LLC Full timeDescription:AdaptHealth Opportunity Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click...
-
Customer Service Specialist
4 weeks ago
Austin, Texas, United States Seasoned Full timePosition OverviewAs a Customer Service Specialist, your role will encompass a combination of hospitality and operational duties.Your responsibilities will include:Processing orders and handling transactions.Maintaining a clean and organized front area.Restocking supplies as needed.Managing incoming calls.The primary focus of your position will be to deliver...
-
Customer Service Specialist
3 months ago
Austin, United States Extra Space Full time**Customer Service Specialist** **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team with excellent company culture. Extra Space Storage was listed in the**Top 100 Best Places to Work for in 2020 on Glassdoor** . We are the **fastest-growing** storage company with over 2,000 locations nationwide...
-
Healthy Living Customer Service Specialist
2 weeks ago
Austin, Texas, United States H-E-B Full time{"title": "Healthy Living Customer Service Specialist", "description": "Customer Service Specialist - Healthy LivingAt H-E-B, we're looking for a Customer Service Specialist to join our Healthy Living team. As a key member of our team, you'll provide exceptional customer service, maintain a well-stocked and well-maintained department, and work...
-
Customer Service Specialist
2 months ago
Austin, United States YETI Holdings, Inc. Full time**Customer Service Specialist** at YETI Coolers Austin, Texas At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, youll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, youll help our customers...
-
Customer Service Specialist
3 weeks ago
Austin, United States Enterprise Call Center Full timeJob DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
-
Healthy Living Customer Service Specialist
2 weeks ago
Austin, Texas, United States H-E-B Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Healthy Living team as a Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a well-stocked and organized department, and driving sales growth.Key ResponsibilitiesProvide superior...
-
Healthcare Customer Service Specialist
3 weeks ago
Austin, Texas, United States Sonova Full timeConnect Hearing Centers, part of Sonova Audiological Care US Position Overview: Are you ready to contribute to a meaningful cause in a dynamic healthcare setting? If you have a passion for exceptional customer service and thrive in a busy clinic environment, this role may be for you. The Healthcare Customer Service Specialist (HCSS) plays a vital...
-
Customer Service Representative
4 weeks ago
Austin, United States Travis County TX Full timeWant to join a team that does meaningful work serving local communities? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, Tax Specialist, Customer Service Representative, Customer Service, Tax, Specialist, Representative, Retail
-
Customer Service Representative
6 days ago
Austin, Texas, United States The Hertz Corporation Full timeCustomer Experience SpecialistThe Customer Experience Specialist plays a vital role in delivering exceptional customer service, fostering a culture of empowerment among employees, and driving customer satisfaction and retention. This position is responsible for resolving customer inquiries and issues in a timely and professional manner, ensuring a positive...
-
Healthcare Customer Service Specialist
4 weeks ago
Austin, Texas, United States Texas Oncology Full timeJob Title: Healthcare Customer Service SpecialistCompany: Texas OncologyOverview:Texas Oncology is in search of a Healthcare Customer Service Specialist to enhance the operations of our Medical Oncology Department. This position plays a vital role in ensuring smooth communication and service delivery to our patients.About the Company:As a leading entity...
-
Customer Service Representative
1 week ago
Austin, Texas, United States Hertz Full timeCustomer Service AssociateThe Customer Experience Specialist plays a vital role in delivering exceptional customer service that exceeds expectations and fosters a culture of empowerment among employees. This position is responsible for first contact resolution and ensuring a positive customer interaction experience within the location. The Specialist must be...
-
Customer Service Specialist III
4 months ago
Austin, United States YETI Holdings, Inc. Full time**Customer Service Specialist III** at YETI Coolers Austin, Texas At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, youll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, youll help our...
-
Insurance Customer Service Specialist
5 days ago
Austin, Texas, United States Whorton Insurance Services Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Insurance Customer Service Specialist to join our team at Whorton Insurance Services.As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling their inquiries and concerns with speed and professionalism.Key ResponsibilitiesProvide...
-
Customer Service Representative
3 weeks ago
Austin, Texas, United States HEB Grocery Stores Full timeCustomer Service Specialist at HEB Grocery StoresAs a key member of our team at HEB Grocery Stores, a leading retailer in the industry, you will be responsible for delivering exceptional customer service and ensuring a seamless online shopping experience.Order Review and Customer CommunicationOrder Fulfillment and PackagingStore Maintenance and Merchandise...
-
Insurance Customer Service Specialist
4 weeks ago
Austin, Texas, United States Steve Vinklarek - State Farm Agency Full timePosition OverviewSteve Vinklarek - State Farm Agency is seeking a dedicated and licensed Insurance Customer Service Specialist to join our dynamic team. This role is essential in providing exceptional service to our clients and supporting our sales efforts.Key Offerings:Competitive salary with performance-based bonusesUp to $1,000 sign-on bonus for qualified...
-
Austin, Texas, United States HERNANDEZ INSURANCE AND FINANCIAL S Full timeJob OverviewWe are looking for a dedicated Customer Support Specialist to enhance our operations at Hernandez Insurance and Financial Services. In this role, you will assist clients by delivering detailed product and service information, addressing billing inquiries, promoting additional offerings, processing applications, and resolving customer concerns.Key...
-
Customer Service Representative
2 weeks ago
Austin, Texas, United States Staffmark Full time**Job Summary**Staffmark is seeking a highly skilled Customer Service Specialist to join our team in Austin, TX. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Communicate with customers via various channels to resolve their queries and concerns.Work...
-
Customer Service Representative
5 days ago
Austin, Texas, United States YETI Holdings, Inc. Full timeCustomer Service Specialist IIIAt YETI Holdings, Inc., we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Specialist III, you'll play a critical role in ensuring our customers receive top-notch support and service.Key Responsibilities:Provide high-level customer service and support via phone,...
