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$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Access Specialist functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.
This position is full-time, Monday - Friday 8:30am to 5:00pm. Employees are required to work during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer 4 weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday - Friday. Training will be conducted on-site.
Primary Responsibilities:
- Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting
- Obtains referral, authorization and pre-certification information and documents this information in system
- Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
- Proactively identifies and leads department process improvement opportunities
- Works on Special Projects as needed
- Performs the duties of a Patient Access Representative
- Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
Required Qualifications:
- 2+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
- 1+ years of electronic health record experience
- Must be able to work 100% onsite 625 N. 6th St. Phoenix, AZ
- Must be 18 years of age OR older
- Ability to work during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends
- 1+ year of experience with prior authorizations
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial verification
- Ability to perform basic mathematics for financial payments
- Experience in requesting and processing financial payments
- Interpersonal, communication and customer service skills
- Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
