Senior Account Executive

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.

At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone.

The Provider Market Senior Account Executive is the executive point of contact for key strategic Provider clients (at least $XXM revenue) The Senior Account Executive is charged with developing and executing on strategic and commercial plans to achieve above-market growth in delivering Provider solutions to our customers. The Senior Account Executive is accountable for the profitable growth and deployment of the overall Provider portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, they will work with team members across Optum Insight, Optum Health, Optum RX and UHC to align on customer plans and priorities.

The Senior Account Executive is accountable for driving growth within the account as it contributes to the regional and market P&Ls. You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Build, nurture and grow intimate, consultative relationships with key Provider clients to understand the client’s strategy and business needs. Constantly assesses the value that Optum solutions are delivering

• Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business

• Create value story consistent with the client’s strategy. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings

• Ensure service and delivery commitments to client are met

• Coordinate and influence service delivery and effective operational interface between clients and Optum teams related to Provider solutions. Work with Optum teams to drive resolution to performance opportunities and issues

• Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance

• Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales

• Develop and present reporting of savings achievements, opportunities, and service level agreements

• Responsible for business process management and entry of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.

• Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies

• Influence external customers at the VP & C-Suite level as a trusted executive partner

• Deliver exceptional customer Net Promotor Score (NPS) results

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth

• 5+ years of experience working with stakeholder and business leaders to drive outcomes

• Experience in driving deep, productive relationships with external clients

• Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams

• History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience – motivating, mentoring, and developing talent

• Track record of success driving client success across highly complex and matrixed organizations

• Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems

• Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities

• A high level of understanding of the healthcare market, specifically in the provider market

• Ability to travel 25-50% of the time based on business needs

• Currently reside in one of the following states: DC, NY, PA, NJ, OH, MA

Preferred Qualifications:

• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)

• Experience working across UHG, Optum and UHC lines of businesses

• Direct experience working with clinical leaders

• Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers

• Direct experience working with product and technology teams

• Prior P&L ownership

• Proven application of change management methodologies

• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

• Solid strategic planning, analytics, and problem-solving skills

• Excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $90,000 to $195,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.