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Senior Ambassador

1 month ago

Atlanta, United States Jones Lang LaSalle IP, Inc. Full time
JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Georgia-Pacific Center

Job Summary

The Experience Services Senior Ambassador, Meeting and Events is responsible for requested aspects of the planning and execution of meetings and events for the client's portfolio. This role will oversee the overall client relationship, managing expectations and ensuring seamless operations for meetings, events, and on-site conference spaces. The Experience Services Senior Ambassador, Meeting and Events Lead is responsible for ensuring the team delivers productive, exceptional experiences and memorable events that meet the client's expectations. The role is Client facing and must be able to exhibit exceptional customer service and communication skills. Additionally, this role will collaborate with the Experience team, as needed, to support an overall enriching and engaging workspace, focused on proactive solutioning and ongoing innovation and optimization.

Key Responsibilities
  • Establishes strong relationships with the client's business units to build trust, understand their needs and consistently exceed client expectations for on-site meetings & events.
  • Manage all aspects of on-site meeting & events planning, strategy, innovation & optimization, and execution.
  • Demonstrate expertise in managing high profile meetings and events with senior executive participation including detailed project planning and support.
  • Consult with building and conference center stakeholders to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support.
  • Oversee and coordinate scheduling of conference center and meeting rooms including a comprehensive team and meeting calendar. Ensures disciplined planning of recurring meetings, ensuring executive availability and resource allocation.
  • Collaborate with key support partners/capabilities to ensure frictionless experiences (IT, A/V, facilities management, catering, etc.)
  • Consistently deliver high standards of care during events, exceed client expectations, and anticipate needs.
  • Facilitates customer experience training, induction, on-boarding and ongoing training programs for employees.
  • Source vendors create accurate and detailed RFPs for services (as needed) evaluate proposals and make recommendations to customers on rooms that will accommodate specific program needs.
  • Develops playbooks, tools and lead programs which improve the client experience, efficiency and effectiveness of service delivery, performance, quality, safety, and risk.
  • Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
  • Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
  • Manage vendor relationships and contracts to leverage maximum financial benefit for the client and ensure timely payment to vendors.
Qualifications
  • Bachelor's degree or equivalent work experience
  • 3-5 years of experience in event planning, project management, hospitality, or related field with direct supervisory experience.
  • Professional demeanor and appearance, treating others with respect and consideration.
  • Requires the ability to be flexible and balance competing priorities.
  • Ability to multi-task in a fast-paced environment
  • Remains calm under pressure and resolves problems efficiently and quickly.
  • Excellent written and verbal communication skills with a variety of individuals, including executive and support level client contacts.
  • Track record of initiative, integrity, and good judgement.
  • Highly collaborative with strong interpersonal skills.
  • May require nights, weekends, and travel as needed.
Must Haves:
  • Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Ability to proactive problem solve in virtual and physical spaces, comprehending technology, making recommendations, and gaining stakeholder support for necessary change.
  • Experience in budget planning, ability to stay on budget, and prepare ROI reports
  • Ability to work with the clients at all levels of an organization, including C-Suite
  • Demonstrated organizational skills, ability to manage multiple projects and move quickly from one project to another while maintaining thorough records.
  • Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio and Outlook). Comfortable exploring and recommending technology solutions to improve services.
Location:

On-site -Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible and Remote Work Arrangements may be available


JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.