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Patient Service Represent
3 months ago
Overall Responsibility:
The Patient Service Representative (PSR) serves as an administrative professional liaison that provides the communication bridge between patients and the dental offices.
Key Tasks & Responsibilities:
Daily/Weekly/Monthly Tasks will include, but are not limited to:
- Answers, directs, and provides information to all callers.
- Answers, directs and responds to all emails that come into info@lanedds and info@ncoso
- Checks and returns calls to any voicemail messages.
- Keeps call logs and promotion logs.
- Maintains upbeat and positive attitude, answers phones according to script at all times.
- Listens and documents any patient concerns and forwards information to Office Managers, Regional Managers and Senior Patient Service Representative.
- Keeps up to date with all promotions, new dentists, dentist schedules, and new locations.
- Contacts all potential new patients from all marketing events.
- Contacts all promotional requests received online and schedules accordingly.
- Answers chat line.
- Replies to text messaging.
- Other duties as assigned
- Excellent planning, analytical, problem solving, and organizational skills
- Strong interpersonal and communication skills
- Possess a positive attitude and top-notch customer service skills
- Work efficiently in a rapidly changing environment
- Professional appearance and manner
- Computer proficiency
- High School Diploma or GED
- Dental office experience preferred
- Ability to lift 15-20lbs
- Please note this position is in office - not remote