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Mail Services Associate

4 months ago

Houston, United States The Millennium Group Full time

16.00-16.43 per hour 16.43 | Houston, TX, USA | Hourly | Full Time

Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

  • TMG onsite staff will execute the following:• Receive mail at mail room from USPS letter carrier and sign for express, registered and certified mail.• Receive FedEx, UPS and Messenger packages at mailroom.• Sort incoming mail and pull out all checks and deliver to members.• Sort incoming mail and place mail into file cabinet/folders for members to be pick up.• Process incoming couriers packages via Brynka Internal Tracking System, label and place on racks for members to be pick up. • Receive incoming messenger packages and call members to pick up. • Physically deliver mail and courier packages by cart, dolly or hand truck to members as requested by select members if possible. • Receive outgoing mail (letters and parcels) and place on rack for pick up• Receive outgoing UPS & FedEx packages and place on rack for pick up• Process outgoing UPS packages via Brynka Shipping System and place on rack for pick up.• Receive outgoing messenger items from members and hold in mailroom for messenger pick up.• Place large items in storage room and coordinate with members for pick up• Answer members email regarding mail and packages.• Provide customer service.• Send out emails to members to retrieve their packages.• Call members to retrieve their items.

Qualifications:

•Reliable Transportation•Outstanding Attendance •Customer service and/or office related experience preferred.• Basic mathematical skills.• Demonstrate the ability to be flexible and adapt to change in the work environment.• Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.• Handle multiple projects at one time.• Able to meet deadlines.• Lifting up to 50 lbs.• At least one year Office Experience• 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook). • Strong work ethic; diplomatic; team and service oriented; builds strong working relationships. • Exhibits superior verbal communication and phone skills. • Exhibits exceptional customer service skills.• Consistently demonstrates professional demeanor, appearance and attitude. • Proven ability to remain calm under pressure; resilient. • Sound judgment and problem-solving ability. • Able to appropriately handle confidential and highly sensitive material.• Demonstrated ability to be flexible and adapt to an ever-changing work environment. • Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.

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