Service Center Assistant

1 week ago

Richmond, United States Manpower Group Inc. Full time

Service Center Assistant Contract: Starts at 2 months Pay: $16.67 Fully Remote 1 Spanish-speaking resource and 1 Portuguese fluent _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ PRIMARY PURPOSE: To expedite the claims application process, ensure correct case assignment, and act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: Acts as primary liaison with customers to solve problems related to the application process and service. Communicates clearly and professionally with customers by telephone and/or written correspondence regarding all aspects of the claims process. Educates and informs customers by telephone, written correspondence, and/or the claims system about the documentation required to process a claim, required time frames, payment information, and claim status. Enters verbal and written application information accurately into the claims management system to meet both internal and external customer requirements. Assigns new claims to the appropriate claims handler. Directs customer calls to the correct person at all locations. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES: Performs other duties as assigned. Supports the organization's quality program(s). Requirements: LANGUAGE REQUIRED: For this req will need 1 Spanish-speaking resource and 1 Portuguese fluent resource, please indicate what they speak on the resume. Length of assignment: Preferably 60 days - reevaluate for extension. Shift to work: 4 days x 10 hr shift (9 a.m. - 8 p.m. EST) Training schedule: About 6-7 weeks, Monday to Friday, 8:30 a.m. - 5 p.m. EST. Production schedule: Once training schedule ends, 4 days a week, 9 a.m. - 8 p.m. EST. The weekly day off will be scheduled based on business needs. Closed on the weekend. 100% Remote: Yes QUALIFICATIONS Education & Licensing: High school diploma or GED required. Experience: One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred. Skills & Knowledge: Knowledgeable in disability plan eligibility, coverage, and benefits. Good customer service skills. Excellent oral and written communication, including presentation skills. PC literate, including Microsoft Office product. Strong organizational skills. Good interpersonal skills. Ability to work in a team environment. Ability to meet or exceed Performance Competencies. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision, and talking. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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