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Service Team Coordinator

4 months ago

Richmond, United States ChenMed Full time

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiry, and other patient sales and service call interactions. This position must always provide excellent customer service, approaching every interaction with patients as an opportunity to support better health and assist key business functions of the department and medical centers.

This position may reside in home office or remotely and is responsible for supporting initiatives and medical centers for all ChenMed family of companies. Service Team Coordinators will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Ensures a high level of customer service while working in a fast-paced structured call center environment.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.
  • Documents interactions using web-based technology.
  • Interacts and collaborates with employees of varying levels across multiple departments.
  • Follows up with patients to ensure they are satisfied with service.
  • Maintains business relationship by providing prompt and accurate service to promote loyalty.
  • Provides responses to patient inquiries based on the ChenMed core model for care.
  • Performs other duties as assigned and modified at manager’s discretion.

EDUCATION AND EXPERIENCE CRITERIA:
  • High school diploma or GED equivalent required
  • A minimum of 1 year of customer service experience required; in a call center or similar environment, a plus
  • Experience with web-based customer relationship management systems

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply